Rent-A-Center

The manager is a joke. The way he talks to people is horrible. I wouldn't be surprised if someone kicks his you know what. He acts as if you are stealing if you're late on a payment. Some people pay by the month so if I am a couple weeks behind you don't need to call me everyday twice a day. When I call to make a payment don't get on the phone and argue with me about being late.

I have had NO problems at this store! The new management is great! They have helped me out as much as they can anytime I should run into any kind of little problems. Delivery was great very fast friendly service. I've gotten a bed a TV and a computer from this one store and I've had no problems!!! I recommend and I'll keep recommending the store.

I ordered my set online and I felt like I’ve had to pull teeth all day to get my order confirmed. I tried to for hours and in the end just asked to cancel. I’d rather go without a bedroom set then deal with this incompetent team again. After every phone call i made to them I was told they would call me back. I’d wait the time they’d say plus an extra 30 or so minutes to then have to call them back. To then be met with a brick wall of a response and info they could’ve told me hours ago. Try literally anywhere else for whatever you’re getting it isn’t worth headache.

Miss one payment and all they do is non stop call. Will never go through this company again especially this location. Awful customer service skills

They have zero selection of your expectations from what you want they try and offer you something totally different ie I want all black appliance's they say I can get stainless steel no I would like what I asked for.

This the worst place to get items. The guy Dewayne I spoke with today was rude has no knowledge of his job. I asked months ago to have a protection plan removed however it was not and they have been over charging me. His response today was I was charged today so deal with it. While on the phone with him he was arguing with another customer in the back ground about an item she's been waiting on which he also spoke to her in the same manner. I was trying to fix the situation and he told me he was not gonna argue with me which I was not and he hung up on me. I am contacting cooperate and they will not be receiving another dollar from me until they either credit my account or give me my money they stole frome me. Dwyane is very incompetent and does not know his job nor how to speak to customers. Thank you rent a center for your rude and incompetent employee that would not handle my buisness today

I originally started my rental in the riverview store and was treated amazingly by the store supervisor Joe Freeman. I was informed that Joe transferred to the Lincoln Park store and I immediately had my account transferred over to his store. Whenever I'm in the store I am always treated with the utmost respect by Joe and his team. If I have an issue Joe will stop at nothing to make sure I am taken care of. I had to move up my delivery time and date on such short notice and Joe made sure his team was there by the agreed upon time and always make sure I'm satisfied before leaving. If I could give more stars I certainly would. I will definitely be back.

This location is a absolute joke. The store manager has absolutely ZERO respect for her customers and acts as if she has ZERO customer service experience. She lies constantly about policy changes which never take place, calls her customers liars and tries to start a bickering war, says her employees are gonna pick up products at a set time but they never show up. The district manager isn’t too impressive either. We had to take up our issues with the corporate office in Texas and we were still berated as if WE were the ones in the wrong. SAVE YOURSELF THE HEADACHE AND FINANCIAL ISSUES AND GO TO A COMPLETELY DIFFERENT LOCATION. They are completely unprofessional here, it’s an absolute shame.

Horrible experience. Put money down prior to acceptance as well as noting it'd be paid off in 90days. Was told no issues, would be delivered later in the day after verified. 6 hours later I decided to call back. Lady on the phone said I had issues contacting your references" but only contacted two

Over 2 hours late to deliver . The delivery guys did not have the tools they needed to remove the couch legs . So they decided to just force it though the door . Denting my front door and it broke off one of the couch legs !! I will never deal with them again!!