Access Storage - Toronto Dufferin

EDIT: Secure Self Storage has since been bought out by ACCESS STORAGE mid 2022. My new rating is now 2-3 STARS for the following reasons: The service has deteriorated drastically and the free truck is NO longer available. New staff doesn’t answer phones or emails (maybe if you’re a new customer they’ll respond faster). I don’t know why bc when I show up in person several times there was 2-3 people in the office and I had to drive from outside the GTA just to speak to them which is ridiculous. I asked them why they don’t answer the phones and they say its because they are short staffed (they are not). In the past, there was only 1 person in the office, Kamaran, the office manager, so this doesn’t make sense, no excuses, which btw he is still there (he always provided an amazing service but something has changed since company has been bought out). The regional manager was also on site when I came in. Make sure you find out their office hours and new access hours to the site before renting as it’s been changed; no longer 24 hrs access. I think last access is 10pm but don’t quote me exact time. Other than these issues, the site is great. Too bad about the new changes because it no longer meets my needs and unfortunately it’s not as great anymore. The bonus was the free truck during move-in which is a shame they got rid of it. Shop around. There are many facilities all over GTA (Uhaul in St Catharines actually had cheaper 10x10 units if available so maybe same in GTA but there are other facilities that I have since noticed). I have been at this location for approx. 2 years.FORMER REVIEW: I originally gave a 5 STAR RATING for Self Secure Storage (before bought out by above). Clean, safe facility. Kamaran is very friendly and was responsive on a Sunday during an emergency I had. I have had a unit more than a year here. My original contact was Saba in first year and she was also friendly and helpful. So, they have very nice staff. There are 2 point of entries, loading bay at back and side entry into facility. Trolleys available for use. Prices are fair and cheapest around I found. Lots of units. No air conditioning or heating but you don’t need it. Its a concrete building and it’s cool enough in summer and not too cold in winter. There is a free moving truck which is available to use when you rent a unit. Also when I first moved in if you commit to so many months I got a free month which was nice. Rent does go up per market price annually so ask about this. I’m happy with location and facility!

Beautiful front officeWonderful checkinTas and Amar at 4590 Dufferin Access storage are the Bomb! The best team ever.Clear and concise.They answer questions.They even gave me a better storage unit!

Long time customer met Regional Manager Amer Nalim. He was very nice and kind gave me excellent customer service. Took care of all my requirements and made me feel like I’m so special. Thank you Access Storage for keeping my items safe all these years..

Staff was very helpful and polite, they provided everything I needed to lift my stuff from my truck for free that was amazing I am definitely coming back anytime I have stuff . Kumaran gave me all the necessary info for my storage . GHAP

I seriously doubt the validity of any positive reviews (see another reviewer's comment about being offered a $10 discounts in exchange for a 5 star review).I will place the conclusion of my review at the beginning: As soon as I get my next invoice paid

I had the opportunity to finalize my rental registration with Kumaran, the office manager at 4590 Dufferin St. It was a very pleasant experience. He demonstrated excellent customer service. I hope this level of service continues during the duration of my rental period with the company.

I've been keeping my personal belongings at Access Storage at 4590 Dufferin Street for over six years. All my belongings were safe and sound and in good condition all this time. The storage facility is very centrally located and therefore very convenient to reach. The facility itself is very clean and well looked-after. The personnel are very professional, helpful and kind. I would like to mention Kumaran, Tas"

Thank you to the manager Karan, he managed it well clean and organized the dufferin location. When I asked questions about my stuff and get a smaller unit he easily assisted me. The two guys who worked there are very helpful. Thank you so much for your service. Very nice and kind - much appreciated!