Owen Sound Volkswagen

After a terrible experience with another VW dealership, I switched to Owen Sound Volkswagon in hopes that I could have the issue with my car resolved. Not only did they test and resolve the issue in a much shorter time than the past dealership had taken, they went above and beyond what I ever would have expected. Kiefer and Nick were so helpful and I can honestly say I had one of the best customer service experiences to date. I will highly recommend Owen Sound Volkswagon to friends and family and feels great to have found a team I can trust.

Don't buy and shop for Volkswagen and Audi vechiles..warranty coverages scams from manufacturing Operations to businesses problems sales and services and misleading marketing too... Both dealerships and manufacturing technicians are not well trained... They used bullying and abusive methods to give people excuses when vechiles are under warranty. They charge people expensive fees instead of claims through warranty coverages.. Lots of manufacturing defects. These are serious scams again by Volkswagen and Audi operations system... Very dangerous and scary in the marketplace in the world...

Peter the owner was so polite that he hung up on me!!! Technician spent all of 2 mins to look at my tail light and they charged me for 40 mins of work = $50 bucks. Been a VW owner since 2004 and buyers beware if this is the manner in which they treat long time owners. Owen Sound VW will never see another nickel of this old veterans money. Extremely disappointed.

Summer 2022: I was driving by and spotted some new cars in the lot.When I pulled in I forgot that it was a public holiday/long weekend and that places were closed, but the owner was inside and gladly came out and gave me the keys to check out the new Tao’s on their lot. He even let me take one on a test drive!I returned the next day to take some pictures and show my folks (I expected the dealership to still be closed for the long weekend) , and the owner came out to greet me and my folks and let us view the car again. He even took the time to give me a quote and a fair buyout offer for my current car.I didn’t end up going with a VW but I would recommend if you’re in the area and looking for a car that you stop in.

Welcoming and competent team. Very good customer service. The mechanic is concerned about customer satisfaction and works effectively to find reliable solutions to mechanical problems.

Got wipers with no issues, service lady was nice. Everyone says buying from vw dealer is more expensive but wipers were competitively priced and I knew they would fit didn't have to change any adapters or something which I went through trying to buy them 3 different times at CT and still couldn't get the right ones so should've just went here from the start

Bought my GTI from a used car dealer. Called a few VW dealers in my area and they didn’t want to give me the time of day to look at a warranty issue. Owen Sound Volkswagen went above and beyond and made the process to inspect and fix the issue so easy. It is worth the hour and a half drive to go to a dealer that cares about their customers and stands by their warranty! Thanks Nick & the Team from Owen Sound Volkswagen.

THEY DON’T HONOUR THEIR WARRANTY … my granddaughter’s VW has rust coming through the back. VW doesn’t have a body shop so she can’t get it fixed not even in Barrie’s body shop ‘cause she didn’t buy it there. After many many contacts they called her rude for trying to use their warranty.BUY IN BARRIE THEY HAVE A PAINT SHOP!Good luck if it’s a sensor or motor or transmission .