Individual Dry Cleaners Ltd

My Karbon ski jacket/pants look awesome.... Thanks again

Individual Dry Cleaners are amazing. I had brought them my favourite jacket that had been covered in acrylic paint and they got all of it out within a day! I was very much expecting it to be a lost cause due to the type of paint and the sheer amount of it on the jacket but they somehow pulled off the impossible, and in a very timely manner. The staff were all kind and amazing as well!

I dislike it when businesses charge an insane premium for wedding stuff. I called and asked about dry cleaning a formal dress, she said around $60. I bought my wedding dress used for *very* cheap and needed to dry clean it (they did a champagne pop and it had some very old splatter on it, we're talking a few years). When I brought the dress in she quoted me over $200. I pushed back a little bit, saying grad dresses are less. She said that grad dresses are sleak, one layered dresses, unlike wedding dresses. Not really, but ok. Wedding dresses are more work, they take extra care and press it, etc etc. To be clear, my dress is a larger ball gown, but all one fabric, no detailing or beading. Anyways, I told her I didn't want it pressed and she dropped the price down to $100. She quoted me a few days and about two weeks later I called to follow up. I never received a phone call or voicemail. The lady on the phone said the owner called me and it was ready. I guess they don't do follow up phone calls. I 100% did not receive a call -- phone record to prove it :PHere's the kicker: EVERY STAIN WAS REMOVED AND DRESS LOOKS GREATtldr: charges a premium for wedding dresses, friendly helpful staff, but did not call when it was ready. All stains removed and really pleased with the service.

A rare form of excellent service. I don't know exactly which lady helped me or what her name was, but - what a legend. She took her time to check my cushion covers and actually recommended I get new ones since the existing would fall apart while being cleaned. It takes good business sense to do this; ie - not charging me for nonsense that won't help. I got new cushion covers. When their affiliate drycleaner called to charge me anyways, the same woman sifted through ancient invoices to determine that the subcontractor had screwed up, then called them and sorted it out for me. Incredibly helpful, incredibly nice and will return here in a jiffy to do all of my drycleaning. Lovely people.

My clothes came back looking like new! The customer service was very friendly and cheerful. It did seem a bit expensive - $35 for a skirt and dress, there was an extra charge for removing cat hair (there was a lot), but I don't dry clean often so I'm not really sure if this is the going rate or not. But as for quality of work, very nice!

Absolutely awful - never use them.I split tea on a pair of work pants and a wool coat and took them to the dry cleaners as a precaution, I informed the person I dropped the clothes off to about the tea spots. The coat came back with the tea spot still there and no note saying they were unable to remove it. I had to bring the coat back a second time and send it again to be cleaned as I was unsure if they missed the spots or were unable to clean them (which I doubted as it was only tea). I asked to be called before they charged me as I didn't want to pay again. I didn't receive a call, and the coat then came back without the tea spot and a note saying they were unable to remove the stain. They tried to charge me the second time which I argued and they ended up apologizing and dropping the charge. The work pants came back an entire size too small and no longer fit, they are ruined and I can never wear them again.They have terrible service, they ruined my clothes, they wasted my time, and are also too expensive.

I took my favorite jacket to Individual Dry Cleaner for dry-cleaning. When I picked up, the jacket had lint and hair all over it. Even worse the jacket didn't look like it had been cleaned. There was dirt all over it. I will NOT use this business again for dry cleaning. It is so terrible!!!

I cannot express enough how happy I am with the service. We took in a very old, delicate silk wedding suit covered in glass beads to have cleaned. The woman in charge came out personally to inspect the garment to ensure it would withstand the dry cleaning process. I later found out she hand cleaned it for us in order to keep the process as gentle as possible. Considering the extra care and attention put into our service, the price (less than $100) was extremely reasonable. Thank you again- we have definitely found our go-to place for dry cleaning in the city.