Alexanian Carpet & Flooring

Chris at the Burlington location was amazing. We stopped by on New year's Eve to get a few quotes. He was the only one available and took the time to explain our options. He guided us through everything and gave us updates on the way on order status. The Installer, Zafar, was so great. Made it look easy to install.Highly recommend Chris in Burlington.

I ordered Eclipse California shutters from this location back in September. I shopped around and their pricing was very good. Overall, everything went smoothly, except for a delay in the installation.Just a word of advice if you do order from this company, make sure you keep on them to make sure they actually place your custom order after the installer stops by and measures your windows.I waited over a month before finally calling and complaining and that's when they realized the order never actually was received by the manufacturer.I waited all that time trying to be polite and it totally backfired. You need to be pushy if you want things to actually get done on schedule.After complaining about the delay, they knocked $100 off my order.At any rate, make sure you keep on these guys so that your shutters are ordered and installed in a timely manner.Otherwise, the shutters are awesome and I'm very happy with them.

Wow. Amazing. We have been in the renovation business since 2003 and Burlington's Alexanian is unparalleled. Fabulous customer service. Great product knowledge (they sourced a rare tile for us to match an existing product in our client's home). Above and beyond anything we could have expected. And on top of that, great pricing. Thank you Jeanette and Ebo. You have truly wow'ed" us!"

I have dealt with Alexanians for many years. I recently again purchased new basement carpet and vinyl flooring. The crews who install their products are top guns. They are friendly, knowledgeable and take pride in their workmanship and have complete respect for your home. Ken Matpan was wonderful to deal with and went out of his way to make sure everything went smoothly and that I was happy. I would never go anywhere else for my products.

From the first carpet shopping visit to Burlington Alexanian store we knew we were getting the best selections anywhere. After choosing a wool product ( they’re many choices) we were contacted by the Manager Ken Matpan himself on details, and with assurances that installing our chosen carpet at our Muskoka cottage would not be a problem.After scheduling the install with a very helpful Adam we waited a short time for the day to finally arrive.Installers Nail, Yusuf, and Kilic arrived at the specified time and began the install of 1850 sq ft of carpet including ripping out and disposing of existing carpet , in 6 large rooms and 2 staircase runners. Approx 9 hours later non stop they were finished and everything was spotless.Excellent work in every way.True pros.Ask for this crew when it’s a large amount of carpet you want installed and when a large selection of high quality products are also on the list you can get it all at the Burlington location.

We had some issues with a floor installation that was a year and a half old. Contacted Ken and Justin at the Burlington store who immediately dispatched a team to review what was happening . The floor was replaced the Installers were great to work with and did a top shelf job. I am happy wife is happyThank you

Our sales representative Justin was a pleasure to deal with we had a large renovation done and Justin worked very hard to to put it together. Mustafa and his crew took great care with our hardwood flooring stairs railings they worked very hard and always communicated with us. The fit and finishes were perfect the staining of the stair threds railings posts to match the hardwood was perfect. Neil and the carpet crew came in and finished the carpets in the bed rooms and stair runners workmanship was excellent as well as communication. I'm very happy with the service we received from alexanian and staff. Thank you.

I purchased carpet through Alexanian's Carpet & Flooring and I was impressed with the customer service that I received from the minute that I walked into the showroom. The sales rep (Justin) was friendly, professional and knowledgeable when talking about the various options that I had with respect to purchasing carpet. I signed the contract that day and a couple of days later Justin returned to do the measurements and the carpet was ordered. On the day of the installation I received a phone call prior to arrival and the carpet installers arrived on time and completed their work efficiently. The lower level was left spotless with no mess for me to clean up. The two installers (Mustafa) were professional, friendly and courteous while they were in my home. I would definitely recommend Alexanian's Carpet & Flooring to anyone looking for a professional carpet purchase and/or installation.

We were looking for some new carpet or flooring options for a walk-in closet renovation. We stopped in Alexanian's initially to look at carpet tiles and received fantastic service from Chris. After taking samples home we decided against that option. Returning the samples we had a discussion with Haley and Ken the store manager. Both of whom were courteous and super helpful. They suggested we take a look at their end of roll offcuts stored in the back as an economical solution. We got a great deal on a fantastic carpet, and bought a high quality underpad. We left left extremely satisfied with an economically priced solution. The service and assistance was top notch and I would highly encourage you to pay a visit if you are looking for flooring options, if you want a helpful and no pressure sales experience. Worth the visit.

Amazing service. Was able to order carpet for our basement, just wanted a basic carpet to put on the cement floor, Arsim the sales rep was very helpful and provided a great price. We were able to pick up the new carpet the same day!