Fairway Honda

The service appointments are never on time and also takes quite a while to get a appointment due to staffing issues .It took a month and half to get a appointment for a/c repair only to get it in and say they have too order parts .now a appointment is another month and a half. This is in my opinion not good service. There answer was no journeyman available for the repair till then.solution hire more staff or treat them fairly either way service is lacking. There is no rush to do anything .I guess whatever happened to customer service?

Awesome to deal with. Love the no pressure sales. I went with my buddy, and he bought a civic for his daughter. The salesman Robert and the used car manager Chris was absolutely awesome.

We recently purchased a CRV from this dealership. Although I love the car I was not impressed with the Customer Service. The ad for the Car said 259 bi-weekly taxes in (it’s much more than this) it was near impossible to speak with someone in the office and we would have to leave multiple messages to have someone return a call. I can only hope that going forward the service we receive will be better than what we received while purchasing the car! Oh, also the day after I got the car home o received an email stating that the registration on the car was expired. They let me drive the car home with expired registration! How does this happen???

This is the worst Honda Dealership I have ever dealt with! I have owned Hondas for years all over the country. Fairway will harass you to buy a vehicle, I mean relentless, constant texts and calls from the sales associates, to the point that they have zero tact or class, even after you have told them that your no ready to trade at the moment. They will also lie to you and tell you that it is their policy to not accept a trade if the vehicle has been in as little as a fender bender! They sell their vehicles at a higher price than any other dealership on the island! They will also harass you for service appointments, and then when you finally book, you will set an appointment time and be left waiting for 5/6 hours just for an oil change! Don’t buy a Honda if you live on the West Coast of the island, you will be nothing but frustrated and disappointed when you actually need them for a recall repair! Just disgusting customer service! This place needs new management!

Absolutely the worst dealership I have experienced. Purposefully lied to about a used vehicle I was purchasing.I needed to buy a vehicle while I was not in the province and saw Fairway had just had a Jeep Wrangler traded in. I contacted them and explained that I needed a vehicle and needed to arrange financing so I had a vehicle when I got back to the province in a month.They specifically told me that the vehicle would be put through Honda's enhanced 15 point inspection which was better then any mechanics inspection and I could be sure there was no issues with it. I agreed, sent them a deposit, and proceeded with the sale.The first issue came with financing and their finance manager. 2 weeks after I sent the deposit, they called asking for the full amount. I said I had asked for partial financing and which point they asked when I would be in to sign paperwork to start the financing process. I again explained I was not in the province. Their finance manager refused to help me at that point and said I had to come in to sign paperwork to start the process as it was the law (it is not) and nothing could be done remotely. I asked to unwind the sale and was told I would then be forfeiting my deposit. I had to make arrangement for my own financing, which was done fully remote with a lending company, and I have since purchased two other vehicles with financing remotely with other dealerships.The 15 point inspection" was passed and the vehicle was ready to be delivered. I was told there were not issues. I did ask for a copy of the 15 point inspection

Horrible service. The worst I've seen for an established business. There is no live reception answering calls. You are automatically forwarded to answering machine. Over a week and three messages later and still no call back. HORRIBLE!!

Charged me $200 to assess" an issue with my door. Told me I needed to spend $900 to replace a bunch of parts. Second opinion at Morgans and he sprayed it with oil and didn't charge a dime. This is why I don't go to dealership mechanics. I only went to see if if was covered by warranty."

We were starting a month long vacation in Newfoundland when our Ridgeline started acting up. These very kind folks fitted us into the service waiting line even though it was a Friday afternoon. They fixed our truck and saved our vacation while being friendly, patient and incredibly professional. We are from Louisiana and long way from home but these good people took care of us like we were their neighbors. We are incredibly grateful. Thank you!

Absolute joke of a business. Took me a week of the parts counter playing hard to get with me, saying they would call me back and wouldn't call me back for a full week. Then i finally get my parts ordered and paid for the airfreight shipping so i could have my parts the next day and my parts are sent on groundfreight. Wont have my parts for 5 days now when i paid to have them in 1 day. Absolutely ridiculous it shouldn’t be this difficult to have parts ordered in. Not satisfied at all.

I would like to share my experience of financing my first vehicle in Canada. My wife and I recently moved to Canada and we were unable to finance or lease a vehicle due to having no credit history. I tried many of those vehicle finance agents that state get a car with no credit, bad credit etc but they couldn't do anything for me. Doug and the team at Fairway Honda did absolute magic and managed to get me financed! I have never been so happy! They guided me every step of the way from getting my Newfoundland driver license to insurance to finally getting the car I wanted at a great interest rate. Thank you so much Doug and the Fairway team... I'll be back to get another Honda from you!