Purolator

This has happened twice now in the last week with two different deliveries. The delivery drive doesn’t even step foot on the porch and throws the package. The first one barely made it on the porch, and contents inside were cracked. The second one was supposedly delivered at 8:34 this morning, no knock, no notification, and the package is gone. It has been snowing all day and we can see exactly where the footprints came up the front lawn and stopped, and where the package landed. And the package is gone.Customer service on the phone was awful, didn’t seem to care, and said their drivers would never do something like that and that it was our fault.Deliver customer’s stuff properly or find a new job.

In years of service provided by this location, I am very happy for the most part. I personally have only had one big problem, and a few minor frustrations. The past couple of days have been frustrating but I know it'll work itself out.I've not had damaged parcels, they're always delivered with care and I live that when I reach the door in time to yell thank you, I'm greeted with a friendly response.No company is going to have a 100% track record and that has to be kept in mind. My experience has been positive. The one problem was easily solved and this location worked with me to resolve it, in a timely fashion.The pandemic, along with harsh winters can add complications I'm sure. I wrote a very different review earlier in frustration but felt it more fair to leave a review that covers my whole experience. It also helped me appreciate the usual standard of service more.Thank you for the great service and stay safe out there.

Delayed shipment and rude employees. Purolator didn't bring my parcel, and the tracking update showed receiver unavailable." I was in the house specifically waiting for the parcel. I changed from delivery to pick up

delivery date were the 2nd and 3rd , now the 7th . Watched the truck drive by the house 4 times tho that was fun.Service has improved greatly over the past year

Very professional staff, go out of their way to ensure packages are delivered on time and in very good condition

They safe drop your parcels. Do not use if you can!

60% of my packages I’ve got through them have gone missing. They also never actually buzz the apartment when they are dropping off packages, they just keep leaving notes saying “we’ll try again tomorrow”. I could count good service I’ve received from them on one hand. It seems like there is only one good delivery man for them because it’s always the same guy I see when I actually do get my packages.

Third order out of the last four, to tell me that my address is incorrect. It isn't. I live on a pretty main street and have had to correct them several times and yes I am certain this is my correct address. Invest in a GPS system for your trucks or hire some reliable drivers. If it were an option, I would simply not do business with any company who uses Purolator at this point.

I'm amazed about how poor the system is, I'm never going to order items that are delivered by purolator. At least RING THE BELL before you just leave without any message. Please.

Under-staffed went their to pick up my delivery" which was late staff said they are to understaffed to go in the back to get it."