PK Cleaning

I’ve used various window cleaning companies over the years but was always disappointed as they never cleaned the plastics. I came across Paul and when he called to survey the windows I explained that the plastics are as important to me as the windows, he agreed and I have been a very happy customer for months now! The text to let me know when they are coming and the payment system is an added bonus. I would highly recommend Paul and his guys to everyone who wants sparkling clean windows and plastics!

Over a year ago I was using PK Cleaning for my window cleaning but due to a change in circumstances I could no longer use them so started to clean my window myself.When I used them, i had no major issues. I thought they did an ok job. I mean at the end of the days it's not hard to clean a window.A year on and I recently contacted PK again to start up again and they said they were going to get back to me with a price. I had to chase a week later and I got told that I had cancelled a year ago and basically goodbye your custom is not welcome. I asked for clarification and didn't get any response.Looking back when I cancelled I did think the text messages did come across a little abrupt and also the DD wasn't cancelled too.I had recommend Paul/PK Cleaning to a neighbour but I will not be recommend to anyone else.If I was PK cleaning, I would see return business as a positive. It's such bizarre behaviour really.

Have had PK Cleaning since I changed from window cleaners who were using ladders to clean my upstairs bay windows. The ladders were damaging and marking the new rendering I have on the front bays. The only time I contacted PK was to say they had not cleaned the small side window at the side of the house. It is easy to miss as it is at high level, but they have always done it since I mentioned it, so no problem really. They do a good job and they give value for money. I would personally recommend them, as I have to some of my neighbours who also use them now.

Paul set us up as a new client for domestic window cleaning, and sent a follow up text with the details of our first cleaning date and a direct debit link. We set up the direct debit almost immediately after and waited for our cleaning date. Despite previous guidance, we didn't receive a confirmation text the night before our clean, so I followed up to check it was still happening. Paul said no and proceeded to tell me to find a new window cleaner because I asked him to take off the additional first-clean £5 for the inconvenience. All it needed was a 'Unfortunately this won't be possible. Please let us know if you would like to continue with our services'. Terrible customer service when you've set up a (pretty expensive) regular payment with them.

I usually don’t leave reviews, however, after a useless clean I have been forced to. Not to forget, a horrendous face to face with Mr Paul. He visited my house after an employee did not clean the windows properly. I advised Paul the wash was not up to standard and the windows were still dirty but instead I received a horrible response from Paul. Paul accused me of not wanting to pay for the wash hence I had complained, I did state my dad would not go through the hassle of setting up a direct debit if we wanted to cancel the direct debit. Paul threatened me whilst stood on my property. He said I had no honour as I didn’t want to pay. Very bad experience. Highly recommend not to use.

Paul came to clean my gutters a couple of weeks ago.. my gutters hadn't been done in years and years and I was so embarrassed, not to mention wet from the waterfalls it caused. After a couple of hours and a good bin full of grass, weeds, leaves, mud and moss later Paul had finished! He was excellent and I'd highly recommend, he was on time, extremely polite and hard-working and above all got the job done to high standard and he showed before and after photos as well.. kinda wishing I'd paid for the yearly clean now! Thank you Paul, I will use you again

They have cleaned my windows for several years now and always turn up when they say they will. As my side gate is locked, I get a text the night before to remind me to unlock it (never had that level of service before from my previous cleaners!).I had my gutters cleaned last summer and again I cannot fault the level of service. To top it all they offer a really easy way of paying...can't ask for more.

Nice to find a local business that can offer the service you want and need. They don't put everyone into the same box of we will come clean the windows weekly as that is traditional" they adjust the service to meet YOUR needs. Fantastic job

Booked using the messenger bot and was also contacted by the owner to confirm I would be added on the route. This was over 3 weeks ago and I've heard nothing since. I've tried contacting on multiple occasions but have not heard anything back at all apart from an auto response. Messenger bots if used correctly can be great towards improving customer service, this is an example of how not how to use them.Update:In response to the reply, I didn't setup payment as I had a query regarding a glass roof which was responded to saying a price would be given on the first clean (see screenshot).Even if I still needed to setup a DD for the first clean, a quick reply letting me know this would have resolved the situation. It's ironic that I was informed of this within 1 day of leaving a negative review, and not from me trying to contact on numerous occasions.The 1 star review is based on customer service experience not quality of work, which I feel is now even more justified from the threat of legal action (see screenshot).

Excellent service. They text you the day before they are coming and always do a great job. Payment is by direct debit which also makes the whole process of having your windows clean very easy.Would recommend to anyone