CIBC Branch with ATM

I beg you not to trust this branch or CIBC for that matter, I had my valuables taken out of my safety (so called safety) deposit box by one of the employees. Instead of admitting their faults, PR and not being called out for a scandal is unfortunately more important to this branch and company. AVOID THIS BRANCH AT ALL COSTS TRUST ME AND IF YOU HAVE ANY VALUABLES MAKE SURE TO TAKE PHOTOS AS THEY MIGHT GO MISSING.Sincerely,A concerned citizen

Very satisfied bank service in this Branch.. This morning, the Security gentleman help to distribute customer to different windows, help me save time from line up for the cash deal with front desks...This leads me to Jessica, who is a great advisor help me deal with bank stuff for my sister's condo closing event.... .... Very happy and luck have Jessica's professional help to figure out my sister's needs for me within half a hour....In some other place, may need to line up for this period time.....Anyway, nice location, great service and friendly staffs!!! I will come for this branch for personal bank needs....Thanks CIBC, provides us so great branch which is easy to reach during the busy working hours....

CIBC - 1 TORONTO STREET. Despite short staffed & long queues staff did a great job taking care of all customers. Good bankers will always be that. Fantastic. (October 20, 2022).For some strange reason there were many staff sitting in cubicles on their computers, who could have easily stepped out to help, front staff are slogging away!! No one did.In a previous visit (June or July 2022), Interestingly, branch head (South Asian Origin) helpfully asked us to sit in one such empty cubicle (first one) to await our turn, (given long queues) but the cubicle owner on his return, promptly asked us to get out - much to the embarrassment of the office manager / supervisor!We stepped out, experience remains.So much for multi reporting matrix structure folks under one roof!Irrespective of matrix, an office manager must be single point of authority for client service.Otherwise there are always experiences like this to explain away….Cheers.

I have banked at this CIBC branch for many years. My interaction with the staff has always been positive. Tina and Loai look after me in Premier Service and what a team they are. Responsive and caring.. great team.

This has been my branch since I moved to Canada. I love this location, it is very convenient to get there by Subway. The branch is always clean and no line up most of the time and the staff is friendly. I have been dealing with the same financial advisor and her assistant at this location for over 20 years. It is important for me to deal with same people as this helps build trust and keeps me coming back. Thank you guys all. I am a happy client!

The branch manager Jonathan Alexander and his financial planner Tina & Loai takes wonderful care for us. Although there are long lineups, I use online banking now but always see this team for advice. Best team ever in town !

My first experience with this bank was really good. Ms. Nooriya helped me with all of my questions concerning credit card and how to manage my bank account. It was absolutely professional and fast. Also the staff was extremely helpful and helped me with all my questions.Looking forward to work with this bank

Please avoid this branch!!! or at least avoid a staff called Nooriya. This branch totally mess up our account! We specifically told her we want to open newcomer account, she didn't tell us that she open another type of account that we cannot entitle 2 year monthly fee free. Now we received the letter said 3 months fee free is end..... Then we both apply credit card, she only processed my husband credit card. I email her to follow up my card she just completely ignore me! Now I have to go to another branch to figure out what happened and the staff told me she totally mess up my credit card application by canceling my case in their system. Other branch staff is helpful but still trying to fix the mess she made.....

I have been banking with CIBC for a long while now (about 15-20 years), all of which has been at the 1 Toronto branch under the care of amazing and attention of Tina (and Loai). I would give them more than 5 stars if I could as they truly deserve it. Over my early years with them, they steadily earned my loyalty and business through their exceptional customer service, excellent client platforms, and most competitive rates/offers. They (Tina) has always been there for me, and made banking (and other financial services like mortgages and investing) as easy, simple and worry free as possible. I previously banked with BMO, TD, and RBC and none of these can compare to my experience with CIBC. I have both personal and business accounts with them, on both the banking and investment side. CIBC (with a special thanks to Tina) is one of the few companies I am truly loyal too. Give them a try and you will be so glad you did!

Do not bring your gold to this location, or any CIBC branch, you will surely find it missing. Wish I had the option to put negative five stars :(