Seine River Medical Centre

AVOID AVOID AVOID! Go anywhere other than here. You have been warned. You will get nothing but the run around. This place does not care about their patients at all. Every experience here has been poor, from reception and phone calls to the complete disaster trying to get refills on prescriptions. They will gladly tell you to stop taking your medication because there's no one to authorize refills! I'm taking my family somewhere else.

While I have had good experiences with the doctors at this clinic, the office reception has been another story. In particular, there is someone at reception that calls herself “the manager”. Unfortunately, this person is condescending, rude and borderline aggressive. This person creates a toxic environment and behaves as a gatekeeper, essentially preventing patients from getting medical care due to a clinic policy where patients can only see their own doctor and refusal to put a patient’s name on the list for walk-in no matter the circumstances. My doctor works part time and although she has been wonderful when I can see her, it is weeks long wait times for appointments. There is no doctor at the clinic that covers her and with the clinic policy and reception that does nothing to help because of what appears to be fear of “the manager”, it is very hard to see a doctor here. The walk in clinic is ok, but be sure to get there early as they often stop taking patients by noon.

I've been here a few times now and they always manage to get me in quite quickly. Front desk staff are friendly.Only lost a star due to being told I couldn't have a phone call appt unless I was in the parking lot.

We should have read the reviews before sending my son there. Admin staff are friendly but the physicians are terrible at communication. Will be avoiding this office in the future.

I had a terrible experience with Dr. Jacqueline Tadrous. I have been going to her for years but because I was younger and relatively healthy I never had to discuss much with her.This year my health suffered greatly due to the intense stress working in the hospital among many other factors. When I would ask her opinion regarding my concerns her responses were brief, simple and unhelpful (often invalidating and minimizing “it’s just stress”). She rarely asked follow up questions or did further assessment of any kind unless I strongly asked for it, often times insisting she provide referrals to address my health issues. She argued with me that I should return to work while I still had significant pain (physical and emotional) with zero justification, I was nowhere near my baseline functioning (am still not). I am also someone who is very motivated to return but my mind and body would not allow it.Let’s be clear, Ive worked in healthcare for a number of years now and have two degrees. I also assess patients as a part of my job and have worked closely with many doctors in various settings.She lacked compassion and effective clinical reasoning skills and I am deeply concerned about the negative impacts of this type of practice has on her other patients (which is clear from the reviews that it is not good). Advocate for yourself and seek out a different doctor. It’s hard to find (really it’s very very hard especially when you have health issues). I luckily have since switched doctors and am now seeing someone who actually listens to me and provides education when I have questions about my health and medication.

I followed my GP to this site after seeing him at another office for years, but unfortunately it was a challenge for me to commute to this new location at that time and I had to discontinue using him as my provider. I began seeing another GP at the original office, but never built a patient-doctor relationship that I was comfortable with for my long-term care. Having means to now commute to Seine Medical, I checked the website and noticed they had a female physician taking on new patients - such luck! When I called the office, I was met with someconfusion from the receptionist who transferred me over to what I assume was the office manager. She went on to tell me that they do not allow a patient who has seen one physician in their office to see another physician. This is their policy and other offices do the same thing. When I attempted to explain that I had not been seen by that doctor for years and had been seeing someone else, she said that didn’t matter and the new physician was already booking meet and greets into December (9 months later). She then went on to say that I could try to come in to their walk-in to see the female physician, “if I had a medical concern” and she might take me on as a patient. I was quite dumb-founded by all of this information and the borderline aggression I received from the office manager and I ended the call, but I feel that I should be able to request a female physician regardless of if I had been seeing another doctor in the same office 5 years prior.

Dr Jacqueline Tadrous is the worst doctor I have ever talked to. I have seen many doctors but this is the first time that I have such a bad experience with a doctor. At first she was not bad but then because I had different symptoms she was unprofessional, did not even bother to ask me further questions and decided that I should just do whatever she said I should do. I told her, if possible to book me an appointment to a dermatologist and an ORL but she said she did not know what I was talking about when I said ORL and as for the dermatologist I should just buy the cream she prescribed and moisturize my skin. I do understand that walk-ins are for one problem only but that’s is not a reason to leave a patient in the room without any warning, she just got up, said walk-ins are for one problem and left me in room 4, went to the opposite room (room 3) and closed the door behind her.I really do not recommend her at all.

Did a walk in to the medical centre today. The receptionists were friendly and professional.Meeting a doctor who actually put me at ease was great. Thank you very much Dr Akinkpelu

Dissatisfied. Don’t waste your time here. Doctor she must take some responsibility and prescribe what is needed for infection, not the over counter stuff.It is not difficult to diagnose throat infection. After a week of suffering and following her cooking I went to other clinic and the doctor told me I have a big infection in my throat and ear and his prescription worked for me greatly.

Had a meet and greet" today with my potential new doctor. My family doctor of over 20 years recently retired. it took her less than 5 minutes to politely say she won't take me as a patient because I had a prescription for oxycodone. She didn't get it that my doctor retired and these pills don't come with a lifetime supply. There's no more refills