Point Grey Plumbing & Heating Ltd

Trevor is a pleasure to work with and helped do the inspections / quotes prior to work commencing. Jason is also great - he is the technician who did the work at our property. Jason went above and beyond to make sure that everything was good to go. Great pricing, service and workmanship. Highly recommend the Point Grey Plumbing & Heating Ltd. team :)

We had a leak in our main waterline from the City to our property. Shut off the water valve and call Point Grey Plumbing & Heating to investigate. I had a very positive experience all the way. The receptionist was friendly and helpful. I was particularly impressed with the plumber Jason N. He was courteous and polite, knowledgeable and patience. He was working with my wife most of the time while I was on a conference call. My wife who have no knowledge of plumbing feel very comfortable dealing with Jason. They quote us a price for the investigation, it was reasonable and the approach Jason took was from the very basic to start rather than multi thousand dollars solution. The job was complete in good time and he clean up the site very well. It is hard to get trades person like Jason who took their job with pride and treat his customers with respect. I will recommend Point Gray to al my friends.

When I called point Grey due to a clogged kitchen sink, the customer support people were very friendly and explained their hourly rate up front. David showed up a few minutes before the actual appointment I had scheduled, which is nice, usually when a company gives me a window, it is closer to the end of the window not the start, so thanks for that!! David was very friendly and knowledgeable, If I do need a plumber again it will be point Grey and I will ask for David. Charge for the first hour not crazy and David was able to get in and out in under an hour!!!

I walked in their office in Cloverdale, Paul was very friendly and he was able to book me within the same day. He also told me the rates upfront. David did an excellent job, he was polite and very professional. The piping of the kitchen sink got clogged and while it was not easy, David didn't quit and was able to fix it in a timely manner. I picked Point Grey because of the good reviews and don't regret it. I am very satisfied with the job done by David and highly recommend Point Grey Plumbing.

TL:DR It took over four months for Point Grey Plumbing to complete a 30-minute shower repair. The level of communication and professionalism was extremely disappointing and I would not recommend Point Grey Plumbing's services to anybody.SUMMARYWe first contacted Point Grey Plumbing in early February 2021 via their online form. We had to follow up a few days later after receiving no communication and was informed that they had not received my initial query. It took over a month and several requests for follow-up (from our end) before they could even provide an estimate for the requested repair. We should have contacted another plumber at this point, but their commercial branch installed the shower in our apartment in the first place, so we thought it would be better" to stick with them.In mid-April

Fabulous service. What was suppose to be a “quick” sink replacement turned into far more. Kristian our technician was determined and a great problem solver for many problems that came up. Super friendly, great work ethic and communicator.

Brandon was awesome. He replaced ourhot water tank a few weeks ago and did amagnificent job. He had to come back toclean out our furnace and fire place. He went over and beyond and if I could give him 10 stars I definitely would. My husband and I have been dealing with Point grey plumbers for years now. Three years ago they came out to sort out a blocked toilet and they replaced the toilets with a Toto toilet which was recommended by the Trevor who is also an expert in his field. It’s wonderful when you know you paying for a job well done , they always get it right the first time. ⭐️⭐️⭐️⭐️⭐️

We used Point Grey plumbing to repair our outside sump as well as install a new outside hose bib. Both jobs were done well, friendly staff and logistics and timing as agreed. When the outside hose bib started leaking due to a manufacturing defect, I called them and they sent someone round within 2 days to check out the issue and replaced the defective part - very good service. Would definitely recommend Point Grey Plumbing.

We have called Point Grey out to our complex several times recently! They are extremely professional and do good work. I have personally dealt with Brandon, Jason and Walt over the last week and cannot think of a negative thing to say. These guys listened from the first conversation with the receptionist to the almost immediate response from Trevor the manager. It is difficult to find a company willing to listen and go out of the way to want to help solve your problems. Thank you Point Grey!!!