Silverhill Acura

Quick, prompt and efficient service is what we always receive at Silverhill Acura. Instead of a shuttle service, they now offer an Uber ride to wherever you need to go while your car is being serviced, which is even better.

Excellent experience at Silverhill Acura. All staff were friendly and knowledgeable. Mike Chow knows his product from top to bottom! The process from purchasing to driving away was efficient and seamless.

Was really appreciative of the service and attention from the whole team including Service Advisor Tahir, and Managers Cecilia and Brian and service attendants as well, all have been so supportive with both of the RDXs I've had and the number of disruptions encountered with both (not related to Acura product or quality), much appreciate all the support. Look forward to visiting again. And was really appreciative of the detailed wash, was so nice to pick up a nice clean car ready to go.

Huge thank you to Brian Talbot and the service team at Silverhill! My car was towed in needing a somewhat urgent repair and they were extremely accommodating about getting my vehicle in quickly and very communicative during the whole process. I felt great about spending my money at a dealership that actually works hard to accommodate their clients and understands the stress of not having a vehicle while its in for repairs. Thanks again!!!!

I strongly advise double checking that no caps are missing after having your vehicle serviced at this facility, especially the oil cap.I should also say that I initially contacted Brian L. with my concern in the hopes of getting an answer. He stated that the maintenance supervisor will contact me. Two weeks had passed and I had not received any sort of reply.

From dropping off my 2019 Honda Pilot in the service bay, confirming services required, to the shuttle service, the update call back and the explanation of services given when picking up my vehicle, your team provided excellent service and great customer care with a personal touch......as usual! Thank you for the $50 card by the way! Much appreciated!

I had an excellent buying experience with sales person Ian Andrews and the team at Silverhill. Purchased a new 2023 Integra. They worked hard to give me a fair value for my trade in. Professional and knowledgeable. Would recommend Silverhill highly.

Unfortunately, my encounter left me greatly disappointed.The staff member I interacted with came across as extremely unhelpful. From the onset, his demeanor was unwelcoming and cold, creating an unfavorable impression. It felt as though he was not interested in providing the necessary support and guidance I needed.Despite being in the Parts Department, his knowledge seemed limited, and his unwillingness to provide the assistance I sought was even more disheartening. His disinterested attitude not only added to the discomfort but also prevented me from finding the right parts for my vehicle. His unprofessional behavior made me question the dealership's commitment to customer service.To the dealership management, I urge you to stress the importance of treating all customers with the same level of respect and attention, regardless of whether they are buying a small part today or a larger item tomorrow. It's crucial to remember that today's small part buyer could very well be tomorrow's big spender. Adequate training in customer service can make a significant difference in the overall customer experience, and after all, a satisfied customer is indeed the best business strategy.After this unfortunate incident, I reached out to Northwest Acura for the same part, and I was met with exceptional customer service. They were able to provide what I needed promptly and courteously. Therefore, it is clear where I will be heading for any future Acura purchases. My experience with Northwest Acura showed me what a truly customer-focused dealership looks like, and I highly recommend them.

I have been a loyal Silverhill Acura customer. Just bought out my lease of the 2021 TLX. This is my seventh Acura. I didn’t acquire a new 2024 TLX this time which is due to my age, a high tech TLX doesn’t serve my needs. All long, Ian Andrew has been very helpful and understanding of my situation. Through out the past thirty some years with Silverhill, your service had been excellent. Thank you.

My Acura MDX wouldn’t start and I feared that after 170,000 km the end was near. Brian Talbot got me into shop immediately and did a comprehensive diagnostic review of all related systems. In the end, all I needed was a new battery, so I was so very relieved. I appreciate the great service. Thank you.