Shoppers Drug Mart

I had a horrible experience at the pharmacy. We were told last week via telephone by an employee at the pharmacy that we could get vaccinated the next day. But when we went to the pharmacy at 6:40 the next day, we were told that vaccines were only being administered until 6. If we were told that when we had called, then we would have gone before 6.The next day, I left work early so that we could arrive at the pharmacy on time. We arrived around 5. After waiting patiently for a few minutes, I said to one of the employees named Hemendra that my parents would like to get vaccinated. With his back toward me, he replied, Okay

I thought I was the only one who has had awful experiences at this Shoppers Drug Mart but it seems that there is a pattern here. There is very little customer service training especially when dealing with the pharmacy. The staff in the pharmacy department simply lacks the care and work ethic required to work in a pharmacy, condescending, rude, snarky and overall not very helpful. This location is extremely close to where I live but the inconvenience of going somewhere else is worth not being treated so poorly by people who are supposed to be of help to you. If I could rate them a 0 I would.

I wish it had 0 star !!very unprofessional archaic behaviour! Manager supported rude obnoxious staff( not all ) that thinks customer works for them. I had the worst experience and called to complain but not much better . They don’t know much re costumer service and confidentiality! They don’t pay attention to details. I will rather burn expensive gas to drive to another pharmacy!

We called into the store to pick up a postal packet this lunch time and also a few bits and pieces from the store. The post office was as usual very good; the girls are always cheerful and well organized. The front check out staff by comparison is a cluster of ignorance, terrible customer service, rudeness, and disorganization. There were several issues with a young man who served us at 12.30ish.1. We needed the main check out as we wished to purchase bags.2. The cashier did not offer any bags and literally coerced us into using the self check out, mumbling that there were no card facilities on the main till.3. As I tried to discuss this with him when he was putting our items through, he turned his back on me and began to speak to the customers next to him. I even said perhaps I am speaking to myself?" and he either didn't hear

Terrible pharmacy, declined coivd test due lack of a flight ticket.Apparently it is their policy to check flight tickets before performing a covid test despite prior booking of an appointment.Avoid at all cost.

This is roughly the worst pharmacy I have ever visited in my life. They take forever to prepare your medication, even when you call ahead to prepare them. They will never be ready when you get there. They will also just ignore you when you are waiting at the counter. They are unfriendly and their customer service is terrible. And if you have questions about your medication, good luck because these people are not gonna provide you with helpful tips. I have been taking my medication there for years, since it is the nearest pharmacy, and it feels like it keeps getting worse and worse. Today I call to ask a question about antibiotics precribed by a dentist - and instead of helping me on figuring out why the medication is causing problems, the lady told me to call the dentist and she kept arguing with me with a bad attitude? Like isn't the pharmacist the one person that is suppose to be the SPECIALIST of medication? This was the last time. I am never visiting that pharmacy again.

I'm so very much disappointed and hurt I was on hold altogether for over 1 hour pharmacist are usually very nice bad day I'm guessing them showed no empathy told me I'm wasting their time was very argumentative rude and disrespectful could not believed them

I recently visited the 415 The Westway Shoppers Drug Mart location in Etobicoke after a long day at work. Upon gathering everything I went in to purchase, I attempted to use the self-checkout, and botched the transaction. When it was my turn to get assistance from an actual representative, my transaction was refunded so I could attempt to complete my transaction again. Well, I failed AGAIN - like I said, it had been a long day. I flagged down the same representative, who was more than happy to help me. Maria, the young woman working, was patient, kind, and DID NOT roll her eyes at me, though she would've been completely justified in doing so. You never know what kind of day someone is having - Maria, thank you for your grace.

As others in review have mentioned, the staff are great, courteous and helpful.However, the management should take a few courses on scheduling staff. Long line ups, just one cashier. Customers dropping their shopping and leaving. At this location, this is the norm.Time to shop elsewhere

Poor Customer service at the Westway location. Two service employees answered that an item that was not on the shelf and was not available. Save for the one person stocking the aisles took the time to check and due to my persistence and patience a sale was made. Obviously, customer service is now AI specific. Sales are not important I guess. I will try to avoid this Shopper's. The Kipling /Bloor location is great for service.