Kafka Insurance Brokers Ltd

Very tight knit team who is always there to help. Professional and courteous they are such nice people. Even when I had (literally) last minute that day needs, they met them. thank you to the Team. ~Jacala

I will always remember the slogan they have on their wall it's better too keep a client then lose one" it's too bad they can't practice what they preach.They are all fine and dandy when they have your signature and your business

Neither of the 1* reviewers have been found in our database. At Kafka Insurance, all of our staff strive for complete customer satisfaction. If these reviewers have been insured with us under another name, please contact our office so that we can assist you in resolving any outstanding issues that you may have.

Esther helped me get car insurance a few years ago when no one wanted to insure me. Since then she has kept finding lower prices for me without me even having to ask! Now she handles my property and car insurance and just saved me $2300/yr for 2021. I couldn't be happier!

I've been with this company for over 4 years, the service levels declined drastically over the last 2 years. Esther is very rude to everyone and can't be bothered to answer questions and concerns. She lacks total professionalism and decency. RUDEST SERVICE possible.

I arrived for my appointment on time, while waiting in their front area, myself and my boyfriend along with a few other clients could hear the operations manager talking to client very rudely with her door half open. After the phone call she proceeded to complain saying “i just wanted your damn address, I Can’t deal with this today.” My boyfriend and I both hoped at that moment we would not get her. She then called the receptionist and mind you we can here them both talking cause her office is right next to the desk for the receptionist, and told her “Your going to have to find someone else to deal with them, whatever.” At that point i got up and left after expressing how unprofessional they were acting.

Terrible company. To begin, I have been with Kafka for almost a year now and the first three months they changed my insurance amount 3-4 times.1) When I called to schedule a meeting to get insurance, I was told the amount of deposit to bring which ended up being more when I arrived. 2) I wanted to add a second car to my policy and I was told it was possible. I registered my car, paid over 500$ (mind you this is without the insurance yet) and when I went to confirm the case, they told me ‘they couldn’t add a second car’ and that ‘they can’t do that work in their office’.... after I was told by multiple representatives that adding a second car to my name WAS possible. I called the actual company (Perth) and was told that it was possible to add a second car and that the brokers (Kafka) just had a misunderstanding and that I should be good to go. Once I call back again, I’m denied my request simply because the boss was skeptics of what I was going to do with my second car. Unprofessional? I think so. To anyone reading this, please trust me and DO NOT GO WITH KAFKA INSURANCE BROKERS. They’re rude, unprofessional, and do their work based on their personal opinions. Thank you.

The worst customer service ever,I still can't believe their receptionist dropped the call while we were speaking!!!I will never trust this type of business that has no respect for their customers.Avoid this low profile business specially for your insurance which needs a full trust.

The best place for HIGH END CAR INSURANCE. Even though I am a financial professional insurance policies are complex documents. I dont want to find out I am not covered. I rely on Esther's advice and experience.