El Mexicana

New system totally rubbish. Removed peppers and onions and lettuce! Really disappointed as these are staples for a burrito! A burrito without onions??? Also using the screens had the added disadvantage of not being able to use my student discount or adjust things as I would like them such as “just a little bit of salsa or could I have a bit more cheese?” The system also failed in that what is usually a quick process now took 10 mins as three of us were waiting and the lady behind the counter hadn’t heard the beep go off to signify an order. I do think the original “subway style” system was better and the only reason this gets two stars and not one is because the staff themselves are always lovely. Won’t be going again which is a shame because I adore all Mexican food.

Good flavour, though I wouldn't return. Messed up mine and my partners order the first time - received dismayed eyes when I pointed out the error when it was being made. Additionally, the 'Extra protein' beef option came with about 1 tablespoon of beef chilli that was 90% beans.

A great place for a quick snack or even a big meal at the services. This place has very good branding a nice and easy menu with great food. The chicken and beef is halal, the staff were very helpful. One of their sauces was fairly hot.Next time I'm driving towards Birmingham I'll definitely stop by here again.

The staff was very friendly and explained each product. We ordered the pulled pork loaded nachos with pico de Gallo salsa and definitely recommend. They also have frozen margarita slush which is really good!

I should have read the reviews before ordering. Portions are TINY, one teaspoon full of guacamole, barely any meat and a small spoonful of cheese and that's in response to asking for lots of cheese and guacamole instead of beans. The contents barely came to a third of the box they serve in, and definitely not filling for one lunch for the £9 spent, without even a drink. Won't be returning.

There was no employee standing at the counter, I stood at the counter for 5 minutes but no sign of anyone.Instead of wasting away I ordered from the app (not helpful for older generations). Once I completed my order some sort of bell/alarm loudly rung outAll of a sudden some half asleep “tim nice but dim” millennial shuffled out from the back (no exchange of words) so I assumed he was a robot missing a communication function began to prepare my food. Watching him was painful, almost as painful as the dry chicken grating down my throat because it’s been sitting in a glorified hostess trolly for the entirety of his shift.Normally when I visit this services I go to another of the eateries but I thought I’d try a healthy option this time. Sod it.. I’d rather get fat than have to deal with this place again, I always wondered why this was the only eatery never to have a queue.. now I understand why!Avoid unless you like a Mexican meal as a side order to disappointment.

Have visited this restaurant a few times with the most recent being yesterday. Every time the service has been exceptional and the food just as good. I always recommend El Mexicana to friends and think it’s such a better option than the other food places at the services. Kind staff and good food makes me a happy person :)

Slightly disappointed with my last visit an new ordering system. Before you'd order your food and they would prepare it in front of you now it doesn't work that way and as a result for me it lacks some of the quality that it had before. For an example I ordered a beef burrito but it happened to be lacking a sufficient amount of beef. I noticed my daughters was the same as well as a woman bringing back her order complaining of the same issues whilst we awaited our order.For my burrito needs I'll be using Nana Mexico until this problem is fixed.

Nice idea offering something different than your usual fast food.They have 'naked burritos' and salad boxes as a healthier option.So why the two stars...The grilled chicken is kept warm in a container with no moisture/ juices - so probably after about 20 minutes it is dry and hard - exactly what we got and that is a big let down.Please also add generous salsa and salad dressing - nobody wants to eat dry leaves.Concept great and it has all the right ingredients but be more attentive to the detail and consider eating it yourself.

Just had a veg and a chicken burrito and fries 2x tea 1 with oat milk everything was loverly. Far better than the usalla mcdonald's and kfc. Served by friendly helpful staff.