Switch Health

Avoid at all costs, these guys are frauds. If you call them or check there website the Pearson airport testing center guarantees results within 12-24 hours. Total and complete lie, as I received my results after 42 hours, and ended up missing my flight because of this. When I called switch health, they said they make no such claim. Although it’s clearly written on their website, and all switch health personnel at Pearson airport say “ You’ll receive your results in 12-24 hours no later”. They did the same non sense with 2 other friends. I would recommend be careful, and hopefully you have better luck than I did.

I purchased a travel PCR test kit with expedited shipping on October 26. After 8 days, I still had not received it and called customer support. They told me to email, which was ignored. After chasing down support, I politely asked for a refund as it was clear the kit would not arrive before my trip. They sent me a generic we're committed to helping you" response

It's rare that I give reviews. But given that the service is mandatory, you'd think that there would be a greater effort put by the company on efficiency and optics. Given the barrage of 1-star reviews, you can kind of expect where this is going (and am I going to preemptively say that I am not interested, nor anyone should be buying the responses of oh please just email us and send us a DM" after each 1 star review - what would speak volumes is a good service

As many others here I arrived at Pearson airport and was forced to take an arrival test and quarantine until results arrived. It is supposed to be a maximum of 72 hours until you receive your results. I am currently on day 8 and still waiting. No amount of calling or complaining helps. They should not do the testing if they are not up to the task!!! Also they are making false claims on their website about the duration. This is unacceptable and a huge joke!!! If you are not forced to do business with this company STAY AWAY at all costs!!!

I didn’t sign your disclosure form, so I can say what I want. This place is a complete JOKE. THEY WILL SCREW YOU OVER. They are the most un professional company on the planet. Mass layoffs, trying to get employees to sign non disclosure forms so no one goes to the media. They have no actual phone number they just call you on a private number. They don’t pay what there supposed to. Just a matter of time before they get sued.Do not EVER use this company FOR anything.If I could post - 0.0 stars I would. Don’t know how these people sleep at night.The only thing I look forward to now is watching this entire company fall.

I just wanted to highlight that my test results have not been provided yet. My 14 day quarantine ends today. Please provide the test results as soon as possible.Getting inconsistent information through agents: I have been following up on the customer care number, some agents mentioned its been received by the lab, but some said otherwise. If the package was lost the resolution could have been made much earlier in the process and not on Day 14.No tracking process: There is no tracking facility of the package by switch health. I was not aware I needed to collect the tracking information before I send it via Uber.Agents putting me on hold for extended periods of time: Your customer care advisor kept me on hold for 45 minutes and no resolution. This is super annoying and frustrating.No resolution made: there is no solution provided to me yet. This is very annoying.This is a very frustrating and annoying experience. This has not just happened to me but many others who have gone through this process. My goal is to keep everyone safe and complete my quarantine before I can move around freely.Your customer care advisor kept me on hold for 45 minutes before he came up with a solution of sending me a new test kit. This is super annoying and frustrating.You really need to find the root cause of any lost specimens and update the person in quarantine as soon as you can. This is super annoying that people are expected to extend their quarantine because of inefficiencies in your processes. This should not be a trend and increase the frustrations of people in quarantine.

We are really frustrated with their service and customer care! Both me and my wife are fully vaccinated and traveling from US to Canada to visit our family. Their system showed that they will pick up our day 8 (Friday) test samples on Saturday, but they picked up our test specimens 72 hours after collection as their courier does not work during the weekend. I called them many times during the weekend and requested them to provide me with an Uber voucher as they mentioned that’s an option, but their customer service refused to provide the voucher! I’m on day 14 of my quarantine and still have not received the results of my day 8 test. Called them many times today and was told that they received the samples but it may take 2_3 additional days to receive our results! Canadian government should have chosen better company for providing this service as switch health is not definitely capable of doing that!

Very poor managed company. Me and my Family were tested at Toronto Pearson on January 8. My daughter got the results yesterday (Friday 14 - 6 days after!!!!). We are still waiting for the results. As a tax payer, I feel they are stealing from Canadians. I have called them multiple times, they say sorry for the delay but not action. Federal government needs to terminate the contract. We are still doing test for travel when Canada has one of the highest infection rates in the country!!

I and my husband arrived Pearson airport on January 7th, were given the self swab test kits which we completed the early morning on January 8th..Today is January 15 th and we still did not hear of the results. We called several times, were told the result will be ready in 7- 10 days....our work and assignments need to be rescheduled as negative test is required to end quarantine. Avoid this company if you need the 72 hours clearance test for travel.. PCR test in many labs can be done in 24 hours

The worst experience ever. Upon arrival I was selected for “random” testing which is not random at all, basically everyone is sent to get a test. My flight was delayed for 28 hours and of course I was not happy to realise I should wait in line for an hour to get my 7th test in a week. Line at Pearson was insane and I was surrounded by hundreds people arrived from dozens of different destinations sneezing and coughing with NO social distancing at all. I felt like it was a joke and it is much higher chance to get a COVID in that line that anywhere else. Today is day 4, I did not get my results back, I was forced to take 3 extra vacation days and calling them doesn’t give any results at all. And what is a point of waiting for this results at all if PCR is legit for 72 hours only. Moreover, I have arrived together with my boyfriend and we did test together. He has received his results in 2 days, whereas I am losing my vacation days and money because of this SCAM.