Canada West Veterinary Specialists & Critical Care Hospital

If you want to save your furry friend then this is the place you need to take them. Our Boston terrier Elvis" was run over by the car and we were referred to Canada West by Mountain Side Animal Hospital

We’ve had outstanding care at Canada West on multiple occasions (different dogs, two separate emergency visits). Both of our pets received professional, compassionate and quality care.100% recommend-You should take your pet here if you need emergency care.

If I could give negative amount of stars I would. This may be a long read but I encourage you to read it fully. If I could go back in time, I would have never taken my dog to Dr. Emma Hall. My dog went in for a lung lobectomy as he had a mass in one of his lungs. Dr. Hall called me a bit before the surgery to go over everything and also telling me of side-effects, but she reassured me that they were all rare. After surgery, Dr. Hall called me and said that it went great. They weren’t able to get all of the cancer (which I expected), however she told me that she spent a “large amount” of time looking for my dogs lymph node. My dog is an older guy, so I don’t understand why she would risk all that time looking for it, even though none of the many expensive scans that we did showed any cancer in there. She also never even found it in the end.A couple of days after surgery, every time I called, the nurses told me how well my dog was recovering and even stating “he is doing excellent”. Then everything went down hill. My dog had a chest tube in to drain the fluid that was being produced due to the surgery. After a day, Dr. Hall ordered for the drain to be taken out, EVEN THOUGH IT WAS STILL PRODUCING FLUID. I will never understand why she did that. Right when the tube was taken out, my dog went downhill extremely quickly. The fluid that the drain was removing was now starting to accumulate into his chest cavity and soon, it reached his lungs.The other doctors are amazing, trying everything possible to remove the fluid from his chest and lungs. However, he was too far gone. Some of her colleagues even suggested that the tube was removed too quickly as well. One doctor even tried to put the tube back in but it was unsuccessful.So not only are we out of close to 15 thousand dollars, but we also lost our sweet dog as well. Dr. Hall first spent a large amount of time “exploring” my dog trying to find his lymph node, which led to a large amount of inflammation and fluid accumulation but then she even went further by removing his chest tube. Ever since the day of surgery, I have never received a call from Dr. Hall, giving me any closure or information of what could have went wrong. Not even giving me condolences over my pet WHO WAS HER PATIENT. She always had other people doing the phone calls, even though she was the one who did the surgery. My biggest regret will always be putting my dogs care in the hands of this place.

Canada West Vets is absolutely outstanding.Throughout 2021/22, I have trusted the neuro, surgery & internal medicine departments with the care of my kitty Claude. They did everything they could to first figure out what his troubles were (it was an absolute mystery at first), get him the surgery he needed, and then provide unmatched post-op care and follow ups. I truly felt like the doctors, and vet techs at this hospital cared about my cat and made the best recommendations for us even when money was going to be tight (they were absolutely understanding of this too as we racked up quite a few hard-to-swallow bills).My cat is still alive thanks to the care of Dr. Manens, Dr. MacDonald, and Dr. Barnard. Thank you SO much to the whole team.(Pictures added of Claude living his best, seizure & liver shunt free life now in Victoria, BC)

Was it way more expensive than a laundry list of other vet clinics? Yes. Was it worth every penny? Yes. I do not write this review with a light heart...as we sadly still ended up saying goodbye to our little cat. But I do honestly believe that they did everything they could have. They were professional and kind; honest and openly communicative. Your pet is in good hands here-- no matter who helps them.

Our border collie was attacked by a pitbull on Saturday morning. I brought him into Canada West at 8 am. He spent the day here with such a great team. I am so grateful for how amazing they took care of him. They were extremely kind, and fast acting. After such a traumatic experience I'm grateful this was so positive. Thank you to everyone who helped with Yogi!! He is recovering well!

We found out by chance through my home vet that my 9 year old Cockapoo had a gallbladder mucocele and needed to have it surgically removed. I had a few choices for surgery. A few people I trust had only good things to say about Canada West. We made the trip over from Vancouver Island. From the minute we walked through the door we felt welcomed. Every point of contact we had from reception, to the nurses and the surgeons was professional and kind. Our surgical consult was with Dr King. He was a wealth of knowledge and we immediately felt that our dog was going to be in the best hands. Our surgeon day of Dr Horntje was also wonderful and called me before and after surgery to keep me updated. My dog has separation anxiety and it sounded like she got the best loving one-on-one care. Sure it was a big bill, but if you actually take the time to think about the services that are provided and everything that goes into a surgery like this, they are not over charging. They are getting paid their worth and it is worth every penny to have my dog around for as long as possible. If I could give you 11 stars I would. Thank you so much!

Canada West Vets hospital is excellent. I was called two times for my dog emergency, bite by another big dog and is bleeding.I’m very worried for my dog and is my first time had experience with this. I was cry and anxious don’t know how to deal with bite wound.I search on social media and lots of good review for Canada West Vets and is 24 hours open.I called on late night around two o‘clock，the reception operator was very patient listen to me and ask me what situation.Told me now is busy and the estimate wait time will be two hours. I have something to do tomorrow morning, decided to contact pet hospital that I went before. But they are too busy today and told me go to another hospital. I‘m anxiously and called Canada West Vets hospital again, the reception operator Catherine she is dedicated and careful to ask about the situation, and told me hospital is busy this time, I can send picture through email and doctor will see the pic when they are available. And they called me back after doctor see the picture. As a customer I fully recommend this hospital, is pretty nice and with good service attitude.

Timmy was all but finished when we were referred to this hospital for his Kidney failure. He had 1 blocked ureter and another stone in his other one.All signs pointed to him dying of kidney failure within 24 hours of us rushing him in.Every step of the way, we were given honest and detailed information about his situation. Timmy is the reason why I am still here today. He gave me something to fight for when I had nothing else. He’s my best friend. My little brother. My buddy.On Tuesday we were told that he was not going to make it, and that we should plan to say goodbye to him. We kept him there overnight hoping for a miracle with his blood work.On Wednesday morning all of his family came to say goodbye to him as we waited in the visit room for the doctor to brief us about his results. They were positive and his kidney values had started to move in the right direction.We gave him another night to fight, then another, and another. Fast forward to Monday morning when the doctors told us that he can continue his recovery at home. We are so lucky and ecstatic to be able to have our boy home with us.Dr Drolet, Dr Quinlan, and Dr. Henricksson were honest at every step of the way. They did not try to upsell us on anything and even told us about all of the dangers of each individual treatment plan, actually steering us away from a very expensive surgery that would have fixed the short term problem, but also make Timmy’s quality of life difficult.Along with their support staff and Technicians, I felt that Timmy was respected and loved at every single turn. I wish I could think of all of the Tech’s names, but I do have to give a special mention to Jane. Jane did more than care for Timmy. She gave my fiancé hope when she had none, and she helped her remain calm during the potential loss of our best friend and furry son. Jane is a saint of a human being and I do hope to be able to tell her that personally.We have a long road for recovery for our little lad, and the reason why we can still fight for him are these incredible people at this hospital.From the bottom of my heart, thank you all.