MCI The Doctor's Office Bramalea

Absolutely horrible. Travelled all the way from Georgetown to get my medication renewed at the Bramalea MCI doctor office (Bramalea City Centre) on Saturday, April 15, 2023. Get there early and waiting for the walk-in clinic to open just to be told the walk-in doctor called in sick the night before and there would be nobody there to see patients! This is absolutely ridiculous! If you have a doctor calling in sick then get another doctor to fill in!

I waited 3 weeks for an appt as I can’t be late for work. Booked the first appt for the doctor at 9:15. Came early 10 mins for the appt . Waited for one hour. Got to know that the doctor came late and I have to wait for hours.horrific experience not sure why the govt assigned my family doctor here . Wish I can change it

This clinic doesnt deserve any star. ZERO is our rating for this clinic.Very Long waiting time for APPOINTMENT consult time. My parents were here last week and appointment was 2:30pm and got accommodated 4pm already. What is the use of appointment time?? Also, walk in for blood testing is another long waiting time. Clinic informed as prior to walk in for blood test that they open at 9am, but didnt inform us that they gonna start calling in for blood testing at 10am. Receptionist even told me that the nurse is aware that we are waiting for blood test but she is prioritizing setting up room clinic for appointments and walk in clients for consult and will start calling clients for blood test once the 2nd nurse arrived without informing us ahead of time. We could have gone to another lab clinic. This clinic is a mess. Not organized at all. They even told me on the phone that my dad is a walk in patient, well infact he has his record and his family doctor is one of theirs. Lastly, were just there for prescription update and the doctor even sent the rx to our previous pharmacy. We always remind him to send it to our new pharmacy and always has shortcoming on this task.

This is the most dysfunctional doctors office that I have ever seen. You have nurses running around that don't know what they're doing. No one and I mean no one answers the phones here. I don't even understand why such a business even has phones because they never use them. When they do use them it's to put you on hold for over 10 minutes at a time. I called 3 times and they put me on hold 3 times. Then you have a rude receptionist who wears a scowl on her face every evening to work. This place is a joke.

Had the worst experience for a walk in clinic and I will never come back again. I was so upset I left after waiting 2.5 hours. They keep telling you your after a couple of people then you see people who registered for walk in and hour later go in before you. Makes no sense! I was so upset when I asked again that I said remove me off I’m leaving. Won’t ever go to this place again.

The worst clinic i have ever seen. Think a hundred times before going here. They dont care about their patients at all. Its been more than three weeks i m not getting my report of my tests. I call them daily and they just say the nurse will let you know and cut the call.

Disgusting place. Receptionists are the worst. I have interacted with 3 of them out of them only one was sweet and knew her work. Rest two of them are pathetic. This is not the right place. They simply don’t know how to talk with people.

Very good doctors.Very TERRIBLE RECEPTIONISTS!!! They rarely answer the phone. Don't book appointments properly. Can't find documents. Unprofessional & rude. The receptionists are bringing down the score. Get better receptionists!

Despite I came here today late, they still gave me an excellent service.I was searching for the place outside due to wrong location on google maps.The receptionist and all the staff members took care of me and were very professional, polite, humble and friendly.ThanksHeads up, search for 25 Peel centre garage on google maps to get to the closest correct entrance point to MCI doctors office .If you entered from the other side it will be a VERY VERY long walkThank me later :D

If i had an option I would not have given a single star to them. You guys can’t even imagine how much time i have wasted of myself to get my CPR done. There prices are like you are getting doses directly from heaven. The worst customer service i have even seen. The lady at the walk-in desk is so rude she does not even know how to talk to people. Man get some training before sitting on a desk you’re ruining people’s day don’t do that.Cherry on top ! They will keep delaying your appointments and you guys will keep on paying the doctors appointment fee. This place is waste of money.