Craftsman Collision

They have a good system of checking for the right parts, estimating and completing job on time

I had a great experience with Craftsman on Main. I took my Fiat in with front end damage and it came back spotless - they manage ICBC completely and with such a friendly attitude. Every single person I met their went out of their way to greet me with a smile and meet my needs. They even painted out an older scratch for free - and made a last minute adjustment that I requested when picking my car up. I'll def use them again if I have any other needs...which I hopefully won't! :)

Immaculate work. After having my rear door smashed and heavily dented, Craftsman fixed it and made my car look new again. Timely, convenient, loaner cars provided, and very professional and friendly service. This is the 2nd time I've had work done here and I wouldn't hesitate to return again if ever needed. Thanks for the amazing work!!

I want to thank the staff at Craftsman collision for doing an excellent job in fixing the damage to the front end of my vehicle. They explained in detail everything they did in the process. They even cleaned my car before presenting it to me! Well done!

Craftsman is always my first body shop choice whether I’m there for ICBC-related reasons or privately handled matters. Great quality of service on your car, with the option of a loaner vehicle if needed. They also have an online form that you can use to get quotes/assessments started, which really helps save time. While they may be on the slightly more expensive end when comparison shopping in town, from my experiences, that little extra more always seems worth it, especially when your car comes back to you fixed and cleaned.

Wonderful accommodating experience at the Main Street branch of craftsman collision. The staff were excellent communicators and I was extremely impressed with the high quality of their work. Despite some delays due to the current supply chain shortages my needs were met and everything was made as easy as could be. Manager is excellent.

Have made repairs over the years. Never identified a problem with work or service.Had a majour accident making my car impossible to drive a year ago at Christmas. I went to another ICBC repair shop close to them as the earliest to initiate repair. The customer service there was poor as follow up did not happen as promised. Workmanship was sub par.It took 2 months before I could pick up my car. There was an element tricks problem. I was told there was minor repair. When I reported there was still a problem it was checked & told there nothing wrong.A small hit & run accident this summer resulted in a repair at Craftsman Collision. As part of their repair check up Craftsman identified a problem not completed from the repair from a competitor last Christmas.12 months later Craftsman Collision has fixed the problem. Sam the manager, is focused on customer service and quality workmanship.Highly recommend.

In Dec 2021, my car was involved in a collision. I searched on the ICBC accredited places and came upon craftsman to work on my ford. However, I saw one bad review about them leaving a car dirty after it was returned and was quite hesitant on coming in and my other place that I was hoping to go to had a long queue for repairs. So I took the plunge and went with craftsman collision (Main Street) and when my car was returned, I was IMPRESSED. They provided me with top notch service and the interior came in cleaner than when I brought it in; I did not expect this because it was only supposed to be exterior work done to my vehicle. I have to give props to Catie for making this experience great!Fast forward a few months later, there was a hit and run on my car; without hesitation I decided to go back to craftsman collision (Main Street) because I had such a great experience the first time. Jake and Sam are very knowledgeable and I have only good things to say about them. They also managed to provide me with a taxi ride back home after dropping my vehicle off and another taxi ride coming to pick up my car (private repair; not through ICBC).I would recommend them (10/10) to anyone that needs auto body repairs!P.S - if HQ is reading this, they deserve raises for representing craftsman collision the way they do!

They are so professional, patient, polite. So happy I went here after hearing how chaotic this type of experience can be. And my kids loved the minivan! Thank you it was a pleasure.

I can not recommend this place enough! Sincerely. I am so grateful for the wonderful work Sam did on my car. I would definitely come back!