South City Physiotherapy

Superior and professional services; clean, positive environment; and friendly, caring staff. I would highly recommend to anyone.

I was having serious pain in my upper back and decided to go to South City Physio. I was very pleased by how friendly and knowledgeable Francine and her staff are. After the first treatment I was feeling better. They showed me stretches and exercises that I could do at home to help fix my problem. Within a couple of months the pain was completely gone!!! I would highly recommend South City Physio to anyone looking for a clinic.

I always hesitate before posting anything negative but it is important for others to be fully informed. I was a patient at this clinic and was completely misdiagnosed. I lived in chronic pain for months (during my maternity leave) all the while being fed a line that they could help me. After multiple unsuccessful treatments, my insurance coverage came to an end. Sadly, there was never any follow up from this office. I'm very thankful that I found a skilled and knowledgeable physiotherapist who took a thorough history and promptly made the proper assessment of my condition. I am a professional myself and have always been completely baffled by this experience. There are physiotherapy clinics on every corner; I would highly suggest that you drive past this one.**Update** In an attempt to respond to my fair and honest review, client confidentiality has been breached--not for me, but for some unfortunate person. No medical clinic should be sharing ANY information about ANY patient. Thank goodness that the original post is not made under my actual name and therefore it's not surprising that none of the facts listed in the response are true or accurate.This combative response should raise yet another red flag.""

I truly cannot express enough how positive my experience was at South City Physiotherapy, and in particular with Alex. I have been training to run a half-marathon and was struggling with foot pain and numbness while running. Prior to visiting South City Physio, I felt like I had tried every remedy under the sun to fix my issue with no luck. Finally, as a last-resort and with only a very short period of time to get treatment, I scheduled an appointment with Alex to see if by some miracle I could get my pain and numbness figured out.Right away from the initial assessment, I felt completely comfortable with Alex and I appreciated that he made a specific point to ask me what I wanted to get out of the treatment outside of just the pain relief. For me, that was to regain confidence in my ability to run and train as needed, but also to feel the joy I used to get when running. It felt really great to have Alex understand and acknowledge how for me, this was more complex than just some pain I was experiencing. Immediately he was invested in helping me enjoy my exercise again pain-free and get back my desire to be active.Alex was incredibly comprehensive and curious in his assessment in order to really get a good grasp of everything I was feeling physically. He took a full-body approach to ensure that we could treat my symptoms as effectively and accurately as possible. I appreciated that he was always completely honest with me and set appropriate expectations regarding the treatment plan itself.To my amazement, Alex was able to correctly diagnose my issue and provided me with a treatment plan that allowed me to run without any pain at all, within two sessions!! I could not believe it!From the very start of my time with South City Physiotherapy, it was an incredibly positive experience. The staff are all kind, welcoming, knowledgable and caring. Even as a new patient, they had a way of making me feel like I was part of a community of friends every time I entered the facility. You can really tell that this staff cares about what they do and the people that they interact with every day.Beyond that, Alex is a particularly thorough, professional, kind, genuine, caring, and knowledgable physiotherapist and I truly cannot express how grateful I am for Alex and the experience that I had with him. Not only was he able to quickly and effectively resolve my core physical issues that I was experiencing, he allowed me to move with confidence again and regain my love for running, which to me was equally as valuable.Thank you Alex and South City Physiotherapy!

My review is a few years late due to new knowledge from the past year. I would have wrote this last year if it weren’t for google not letting me. I went here in 2018 due to my scoliosis and when I had my first appointment the lady who I was assigned to, who I respectfully won’t name, asked what curvature my spine was. I told her what I was told after my mri, a 15 degree lumbar curvature. She and I quote told me “that’s impossible. If you had a 15 degree curvature you would not be able to stand straight. Your doctor doesn’t know what he’s talking about” we had only a few sessions because all she did was give a few exercises to do and put me on the tens machine. Completely dismissed me and didn’t look further into what was going on with my back. Well fast forward to early 2022 I had X-rays done on my spine and I now have severe scoliosis. 3 curvatures, one of which is 50 degrees, another being 39 degrees and the same one that was at a 15 degree is now 29 degrees. I was sent to do physio in 2018 to prevent this happening, to prevent my spine from worsening. Now I’m being sent to a surgeon. If your office had taken me more seriously I firmly believe I wouldn’t be in the mess that I am today. Very unprofessional to treat someone the way you did just because I was young and easily taken advantage of.I don’t recommend this place at all to anyone. Wish I could give 0 stars.Edit to reply:I did not “understand otherwise” the person I was assigned to for my assessment made a rude comment on my doctor not know what he’s talking about. There was no other way to take that. Clearly your office cannot take responsibility for actions. Every reply I’ve seen you did on here has been very generic and dismissive. Yes you may have thousands of patients that love you but there are also many that don’t. Many that have had bad experiences with your therapists. That’s how the world works. You’re not perfect and maybe you should take some responsibility in the wrong you’ve done. Do better.

South City Physiotherapy was an awesome experience. I had a knee replacement in March and thanks to Caitlyn and Kelly I am now walking without a walker or cane. The were exceptionally nice and very patient with me. I pulled a muscle or a tendon while trying to do way more than I should have at home and that set me back a month, but they worked with me and got me walking pain free and that makes me VERY happy. The staff at the front desk are amazing as well. The always make patients feel very welcome. All in all, a great place to go when physiotherapy is needed!

I have known Francine for a number of years and have just started coming for physio a couple months ago. Lisa is amazing Lisa Will definitely get my recommendations for anyone who needs physio.

I have been at this clinic since September for a concussion. The staff is excellent and very knowledgeable. The only downside is that you cannot manage online booking on your own. Other than that, they are quick to reschedule any appointments and can accommodate your schedule. Excellent clinic, highly recommend!

Both my daughter and myself received exceptional care at this clinic. The staff at the front counter are warm and welcoming, and the physiotherapists we had (Caitlyn and Judy) were both great at their jobs. They made us feel comfortable, listened to our concerns and fixed my bad knees and shoulders, as well as my daughter's dance-injuries to her ankle. I recommend them 100%

I was referred to Francine Doré, the owner and practitioner of South City Physio, after my second car accident.She is very knowledgeable, kind and amazing at her trade. She and her staff are second to none! During Covid she implemented cleaning protocol that continues to this date. Each too room has a small magnet that reads Dirty on one side and Clean on the other. So staff know what has to be cleaned right away. Staff still wear masks to ensure everyone’s safely and comfort. Front staff are friendly and efficient as well. You also have the option to have them submit your treatments directly to your insurance company.THANK YOU FRANCINE FOR RUNNING AN AMAZING BUSINESS!!!