Fido

David the sales person was very helpful in explaining all the plans (which are much better than other service providers I checked out) and in helping me to keep my old phone number.Would recommend going here for fast, friendly and helpful service!

Useless CSRs. They spend more time chatting instead of trying to activate lines for customers. Line was cut off over 1.5 hours before closing but they still do a great job of taking over half an hour to get through each customer.

Staff are friendly and the cell plans aren't that bad. Selection of phones a little limited but not a big issue. Limited accessories but it is a kiost.

Store opening hours are from 10 am. Arrived at 1015 and no one was present at the store. Waited for 20 mins and still no one was there, so I left without being able to talk to a person. Please correct your store opening time if this is incorrect.

recently had an interaction with YUki at customer service, and unfortunately, we was extremely disappointed with the level of service we received. The representative we spoke with was unprofessional and unhelpful, showing little empathy or understanding of the issue. We were there simply to pick up an web order. We showed her the paper for pick up twice and she refuse to look a the paper insists that we read it to her. We asked her to slowly explain as one of us is half deft. She immediately got irritated and impatient THROW the zero tolerance sign infront of us and call the security guard on us just because she think we spoke loud, when we repeatedly explained one of us has hearing issue. Then she refuse to explain to serves and stopped her college to serves us as well. She didn’t brother to resolve issue instead escalate the issue making false accusations that we were making racism common when we were simply talking among ourself that we feel we are being discriminated just because we are immigrants/non Caucasian, senior and DISABLE DEFT . However, we were speaking in our own language which she seems to understand but refuse to even help client who has language barrier ! From any respective she is racially discriminating because she speaks fluent English! FIDO AS LAEGE CORPORATION SHOULD HAVE EQUALITY TRAINING !She refuse to show us her name and bandage number. After long time of waiting the manager tried to resolve the issue however, he would not release her name until we have asked 5 times. She abused the zero tolerance police ! It is for when one is bing physically or verbally attacked esp with profanity. It is not use against DEFT SENIOR !It was a simple case if she just explained nicely that there was authorization issue and try to do what her job description is stated. At the end the manager resolved the situation by asking us to call fido and change the authorization. If one party can resolve the issue why YUKI couldn’t ?In this case I recommend NEVER PICK UP OR DO BUSINESS WITH FIDO because you might be shown the zero tolerance sign just because the other party THINKS you spoke to loud interms of decibel in a busy mall ! !!!!! Overall, it was a frustrating experience. REAL CASE AND THIS IS WHY THERE ARE MORE THAN ONE BAD REVIEW. Any customer protocol should be: chatgptListen actively: Allow the customer to fully explain their issue and express their feelings without interrupting or becoming defensive. Show empathy and understanding by acknowledging their perspective.- YUKI never brother to listen- manager immediately accused us being discriminating without even finding out the situation! (Everything should be recorded by the mall camera)Apologize: Even if the issue wasn't caused by the company, offer a sincere apology for the inconvenience or frustration the customer is experiencing.- if Yuki didn’t think she was not wrong then she should ask for manager not the security guard!- manager DAVID should first speak the the customer ask them to give him a second to talk to Yuki. Not actually refusing to speak the customers first and ask them to wait.Investigate the issue: Gather all necessary information to fully understand the problem, including any relevant account details or previous interactions with the customer.Offer a solution: Based on the information gathered, suggest a solution that addresses the customer's concerns and meets their needs as much as possible. Be clear about what steps will be taken and how long it will take to resolve the issue.- DAVID the manager did well for the rest part of the protocol except for minor few things.Follow up: After the solution has been implemented, follow up with the customer to ensure that they are satisfied with the outcome and that the issue has been fully resolved.

I returned my modem October 2 2022 but head office saying they never received but I call this store all the time to talk to manager tha say same answer manager not there I viste the store that have some issues they will fix until now not fixed they bill modem charges send bill now to pay

Very bad unprofessional customer service, very rude at Markville mall location special the mangier.Hiring bunch of young kids has no idea what they are doing or saying. They don’t bother spend sometime to help customer people working there saying different rules. If I have chance to give less than 1 star I will.

We made our new fido plan two days ago in the Markville mall location, but I found out I only can use 3G and my signal always cut down regularly. I went back to this location again to fix the problem with Chris. He is super professional and he try his best to help me solve the problem, we spend almost 2 hours there and called different department. In the end nothing change to my phone but he did try his best to help me. On my way home, I finally can use LTE and my signal finally back. Big thank you to Chris and he did a great job!!!!!!!!

Great service, great Black Friday deal happening right now! 20gigs for $40 when the Big providers were saying they can offer half the hugs for twice as much!Just got to the BIG Moose at the food court to find their booth at the bottom of the escalator.

Always new staff who are not familiar with the system. Wanted to charge me $15 for an e-sim transfer to a new phone even though I showed them the chat with Fido service. Went to Hillcrest and took less than 2 minutes to get the e-sim and it was completely free as told by online customer service.