Craftsman Collision

This location of Craftsman was recommended by two friends in the automotive industry and they were right on. Tom the manager was helpful and accommodating when a small adjustment had to be made to my claim. The office staff were friendly and very efficient. Got me in and out fast and processed my repair in record time. Thanks for everything. Will definitely share your name with friends and family.

Craftsman Collision in Langley is the place to go for vehicle repairs. I had what appeared-to-be-light-damage-but-wasn’t on my front end after rear-ending someone who stopped while merging. Craftsman made the experience much less painful, great team, very knowledgeable, professional and personable. And my car was detailed perfectly when I picked it up. Highly recommend.

I don't usually spend my time writing reviews but in this case I had to make an acception.I've brought my honda here on two separate occasions purely out of convenience of location and having had hood service at the white rock location in the past. The first time I went to them, my rear quarter panel was dented and bumper was scraped when I went to pick it up the dent was repaired and they sprayed the bumper but didn't fill or repair the scrapes in the bumper when I complained they told me it wasn't their job to fix the scrapes in the bumper. There was also dust in my car from their work.Move forward a couple months and my car got hit again so I went back to them and got them to repair the front bumper and fender when I picked it up I found that the color match wasn't very good and they didn't blend the paint into the rest of the body amd the mirror cover wasnt installed correctly and wasnt aligned properly along with the inner fener liner plus they installed an after market base modle mirror not a heated one like was the original so my mirrors didnt work so I had to bring it back again to get blended and the mirror replaced with the right one. when I picked it up the seccond time the blend was blotchy on the driver's door so I pointed it out and they said it's the original paint and I'm seeing things" they wouldn't do anything. It was months later that when I washed the car I realized the trim for the roof rain gutter was missing from when they did the first job. And just the other day when I washing the car the paint started yo come off the bumper and you can clearly see they didn't scuff the plastic to create a profile for the paint to bond to..The staff was rude the service was poor at best and the final product was extremely unsatisfactory. They dont care about their customers or pay attention to details so Stay far away from this place they don't deserve your money."

Brandi and Tom were excellent. They were professional and attentive. All my questions were answered and service was quick. I was provided with a replacement vehicle as well.Definitely worth 5 stars!!

I brought my car here after my accident and I’m very happy with the work. They set me up with a courtesy car, the communication was great and my car looks brand new. Would recommend it to anyone.

I was pleased with the level of service I received from Brandi, Nolan and the team at the Langley bypass location. Friendly, efficient and had my vehicle repaired in just a day and a half. I would utilize them again in the future. Thank you craftsman collision for making this an overall great experience.

I recently had my car in for two separate issues, collision repair as well as a window replacement from a break in. I was pleasantly surprised to find out upon pickup that they didn’t charge me for the window since they were able to source a replacement door with a window included. Not only does this location provide great customer service and reliable work, they are honest with their customers. I would definitely use them again!

I had an amazing experience with this body shop! The customer service was truly outstanding - the staff was attentive, friendly, and went above and beyond to ensure my satisfaction. They even took the time to explain the process of repainting the scratch on my bumper, which I really appreciated. The end result was exceptional.

no respect from customer service, shoddy work. simple as that. fingerprints under clear coat on fresh repaint, most of the staff should work at a quick oil shop not a body shop.

I read other reviews here so wanted to give this place a try, and I got a solid 5 stars experience. I was helped by 3 staff on 3 separate visits (estimation, drop off, and pick up) and they all showed professionalism and efficiency. Explanation and communication were clear and all my concerns are heard and answered. A replacement vehicle was also provided. My car came back all clean and neat. Highly recommended.