NAPA Auto Parts - NAPA London East

Prices are quite high compared to competitors; SKF bearing at NAPA was literally twice the price. Never any recognition when you walk in the door, they seem to wait for you to ask to get serviced. I made an online order here and it said ready in less then 48 hours. Got a call from Napa and went it to store to make the pickup. They then said they cant get the part for a week and I would have to pay an additional 30$ in shipping if I wanted it....

Such a confusing experience , phone is answered very quickly & customer service seems very good however upon stepping into the store totally different experience. After being ignored for 10 minutes when there was not even 1 other customer in the store I returned to my car & called them as I had placed an online order. Again phone answerd right away & asked if i was supposed to go in store or if they bring order out considering i'd just been ignored for 10 minutes in store. Told to come in & then ignored for another 5 minutes. Can't see returning here.

Apparently they only sell bulk 4ga battery cable wire in 1' or 25' sections. If you ask for 3' you're getting 3 x 1' sections because it's priced per foot.""

in this store we found the part that we need. but the prices here are much higher than in other stores. 2 times more expensive.

Old guy behind the counter would not let me is my company account to do a personal purchase. I left and got the discount at APC without problem. I will not be back to this company again.

Bought a wiper motor there. It cost about $120 more than Partsource but I needed one that day. On the door was a sign saying all customers and staff must be masked. Two staff present did not wear face masks even though the mandate is still in effect. I don't really care but the people that enforce that sort of thing may be more concerned about it. The service was fine.

Body shop guy and gal are really nice but main desk they have horrible communication to there customers. I went there and bought a 12$ adapter for a tool and the next day my elder arabic friend went in to buy the same adapter and they said they would only sell it to him for 50$ totally trying to rip him off being racist. They were not helpful to him whatsoever they were very rude so i went in for him after he told me his experience and they told me i was mistaken on where i bought the adapter??? Like i think i know especially when the reciept says it. The employee shawn is very good guy he is who helped me with zero issues when i first went in. The older skinnier orange/balding gentlemen is a total ass when it comes to customer service. Even my teachers at fanshawe have said similar things on this location!! AVOIDAVOIDAVOID.

Great selection of automotive products, parts and tools. The staff are friendly and helpful. I gave four starts which doesn't seam fair but the parking just sucks. That said I'll always come back for auto stuff""

They charge you double the actual price of parts. Worst experience.

Been here 3 times in last year...had awesome experience every time. Staff is very honest, friendly and helpful. Highly recommended. I'll be their regular customer for my car needs for sure.