GMF Physimed

Very disappointed. I've been going to this clinic for the last 15 years but the services are deteriorating lately especially for consultations that are not paid out of pocket and are covered by RAMQ. I went to see the doctor for a day surgery procedure, I was told someone would call me for an appointment in 2-3 weeks, no one called and I followed up and got an appointment for 2 months later. I finally consulted with the doctor and he said someone would call me to book an appointment for the day surgery at the hospital, it's been 2 months and still nothing. When you pay high prices, they are all over you, when it's general consultation, no better than waiting at the hospital. I think I might just change all together.

Worst clinic I have ever been to. I was a patient for 23 years. The secretaries make appointments and then cancel less than 24-48 hours before appointment. I am dealing with an infection that needs immediate attention and I can’t even get an appointment with my own doctor for a referral. The last secretary I spoke to would not give me any options but to reschedule for 3 months from now, she hung up on my face when I tried to explain myself, of course with a frustrated tone, as anyone would feel after this horrible customer/patient service. I know the healthcare system is suffering, but this is inhumane.

Horrible! Do not bother with this clinic. You call them and they tell me to use an app during a certain time to book an appointment. I follow and app does not have appointments for more than 12 months. I go to the clinic, maybe 2 people waiting and 3 women behind the counter. I am able to book an appointment for the next day! The waiting room is empty. There are more employees there than patients. Something is wrong!

Are you searching for beauty/cosmetic treatment? Don’t go there. Never. The receptionnists are always on their cells, barely make eye contact. I have seen people waiting to be greeted for a couple a minutes; no receptionnists even raised their heads to look at them. The doctors will try to sell you treatments and put pressure on you to make an appointment. And i’m not even mentioning their arrogance. Don’t go there i’m begging you.

They have appointments for laboratory tests available on the next day. Super fast service and great customer service. It is a private clinic and the prices are fair. I recommend.

Overall great service. My doctor, Raphael Assag, is the best doctor ever. He listens very well, kind, attentive and very human. It’s always a pleasure seeing him.

Can never get an appointment with my doctor, even when it is to go over important tests that had been done and the doctor requested to see me earlier than we thought for a follow up.The way this place is set up sucks. While the receptionists are very nice, there isn’t anything they can do to help with booking appointments. Even if you call right when they open for an appointment the next day you can’t get one.

Probably the worst private clinic I’ve ever been to. Had emergency tests ordered and have been waiting over 3 days for the results. The receptionist who manages the labs does not listen to you and cuts you off only to transfer you to a dead extension that only accepts voicemails. You are better off going the public route because it will be free and you will have a better experience and receive your results faster.

Not sure what is going on at Physimed these days. I've been a patient there for a few years and never had any issues getting an appointment. This year has been horrible... no appointments with my doctor available, they ask me to just keep calling every couple of days to see if the doc will open more slots and this has been going on for 2 months. The wait times to get through on the phone are awful. The receptionists are doing their best, the situation is not their fault and they are as nice as can be under the circumstances.

It is not a walking clinic they refuse to see me as a walking clinic .Google said it’s a walking clinic but it’s not a walk in clinic for who go there be careful, you need appointments work with appointments only and no walk in clinic