Sleep Country Canada

The sales guy wasn't pushy, he was very friendly and polite which I like .I knew what I wanted and he didn't disappoint us by showing mattresses we didn't want to look at .We are happy with our purchase so far ..would recommend this place

Said they had an internal resolution process for their 'Sleep Guarantee'. After being on hold with their customer service line for too long, I was given a case number and they sent an email with a link to their claims website. Went to the website only to find that I had to upload several pictures. Took the pictures as they recommended only to find out that my file size was too big. After resizing the images I sent them off. Our 5 year old mattress was sagging badly on both sides of the bed with a hump in the middle. However, due to the memory foam layer being the top layer in the mattress structure, you couldn't tell that the mattress was sagging beyond their tolerance. Needless to say, they declined our claim and wouldn't even send someone out to look. They really screwed up. We were set on buying a $3500.00 mattress from them, but because of their lack of customer service, we will not be returning. One positive is that the staff is friendly. That's why they even got one star.

Ashley was very informative, and asked us great questions. We felt she really listened, and gave honest recommendations. We left feeling really confident in our purchase. Will return!

We have always had great in store service. But Sleep Country must be subletting out their delivery services to other providers. From not receiving a call with a delivery time window and waiting all day only to receiving a text message saying our mattress had been delivered when no delivery had been made. The icing on the cake was having two delivery personnel that clearly have no place dealing with customers! Delivery and taking ownership of any new item is the last impression that is left with the customer and how they were treated by a company. Sadly in this instance it was a very poor last impression!

In store experience was good, covid protocols followed appropriately. Salesman was professional and not pushy. We purchased a $2500 mattress (before discounts), delivery included. We were promised a 3 hour advance phone call before delivery. Barely 1.5 hours in advance of delivery a call was made while on another call. No message was left. No other attempt to call was made, this made the delivery timing a bit of a surprise and delivery person seemed dismissive of the issue. The mattress so far has been great, if not for the delivery issue could have been 5 stars buying experience.

Did not purchase in store. Sales person was nice when I went in but they’re trying to sell something so of course they would be. Bought a twin mattress and protector cover online both had red spots/stains when delivered, so I call customer service. When I called, customer service encouraged me to try the bed and return the cover to the nearest store. I called back since the rep didn’t help and I wuas concerned the spots look like blood. The customer service reps hardly offered an apology and although the second person did the exchange all she offered was “it’s weird the protector also had a stain since it’s in plastic.” Both are in plastic when delivered? My daughter now won’t have a mattress for another week because that’s the soonest it can be exchanged. What an awful experience should have listened to reviews! Buyer beware this company doesn’t care.To add the mattress wasn’t even the right one however it was a more expensive version (sent bloom air instead of bloom mist).

I had to cancel a order that I had placed a $580 deposit on due to an illness in the family. I cancelled the order Jan 17th and was told it would take about 2 weeks for my money to be mailed to me via cheque. The gentleman that was helping me was amazing, kind and caring. His co-worker told him that the cheque was the only option and flat out refused to even humour any other alternatives as the debit system was glitching and not processing my refund. It has been 14 business days and after calling today and getting the very rude and dismissive customer service agent on the phone I was told the order was refunded by the book keeping department Jan 28th. I am in tears, normally this would not be a big deal but with the bread winner of my house hold being ill it is!!!! I am devastated and will tell everyone to avoid sleep country like the plague. I called customer service and they told my basically I was sol. This is my first time writing a review ever but I am honestly devastated and furious.

Farid assisted me at the Fanshawe Park Road West location. He is extremely knowledgeable, personable, and patient. He answered all my questions in-depth and provided me great confidence in my purchases. Farid makes you feel comfortable through his incredible customer service and highly courteous and professional demeanour. I recommend to anyone that visits this location to speak with him. Thank you so much, Farid! I will come to you with any Sleep Country need from now on!

Sales fellow was helpful in helping us choose our new mattresses. During checkout there was a problem with the new computer system that had us standing around for 40 minutes while he was on the phone. Mattresses were to be delivered the following week and we were given a 12 hour window of 9am -9pm and no one showed up or called. Had to call next morning to hear they didn't know what happened and would get back to us, also rescheduled for the following week. We were given same spiel of 12 hour window, so day before I called and insisted on a reasonable window of time. Delivery came as supposed to this time,they were pleasant and had stuff set up pretty quickly. They accidentally brought 2 king mattress covers and said call store to exchange. Called the store and he told me weren't charged but as I checked my receipt it was clearly on our bill, now I'm having to go back to the store where the same sales fellow seemed bored and annoyed at the situation. Shuffles through the receipts and non plussed, hands me the cover. No apologies for all the inconveniences or explanation of why we had to waste 2 days waiting for our delivery and go pick up something that should have been delivered. I don't need anyone to kiss my a$$ but seriously an, I'm really sorry about the mix up" would have gone a long way. I know we won't be returning to that location"

Great staff, lots of selection, and competitive pricing. Chris was super helpful and let my wife and I take our time deciding. He and Rob worked around our schedule to have the whole bed delivered and set up for us. Thanks guys!