Frilly Lilly

I love Frilly Lilly! I see Amanda for all my waxing and my brows are always perfect! I recently got a manicure from her and it was AMAZING it was the best mani I have even gotten! She always makes me feel so welcomed and is so fun to talk to. The front end staff is also amazing they are always so welcoming when I walk in. I will never go to anyone else!!!

I love Frilly Lilly and go often for waxing needs. I have never had issues with their customer service or products. This post is strictly about the eyelash extensions at Okotoks. I booked an appointment because of the 50% off promotion. The eyelash technician was kind and easy to have a conversation with. I would never pay full price for the eyelashes again and glad I had only paid the promotion price. I have had eyelash extensions before and know how to take care of them, these last a week and 2 days. By this time I had only bout 4/5 extensions on either eye. My friend also went because of the promotion and had to go to a different Frilly Lilly to get the fill fixed within 3 days.

I wanted to edit my review as frilly lilly called me and was so good at handling the situation.I went and had my eyebrows done and was not happy with the results. Frilly lilly called me right away to talk to me about what happened and gave me a full refund, no questions asked. They completely understood and made sure to take care of me. Because of this I probably will try them again in the future. I appreciated their understanding and customer service when it came to this matter.

I had previously had a bad experience here and didn’t think I would return but I hate having to go into Calgary so I tried again. I had a great experience this time and glad I came back. I only had a brow wax but the ladies were so friendly and she did a very good job. Will definitely be going back

Isabelle, the lash technician at Frilly Lilly is absolutely amazing! I have had her do my lashes a couple of times. Right before graduation I had an experience with eyelash extensions that I did not enjoy. I was in a great amount of pain and my eyelashes looked terrible!! I spoke with Isabelle and she happily helped me out on such short notice (the night before graduation.) There was immediate relief and I loved how they looked! For anybody considering booking an appointment with Isabelle at Frilly Lilly I would 100% recommend. She does a fantastic job while making your time there as relaxing as she can!

The service was good and the staff were very friendly, but for comfort it’s a 0/5. Be prepared to sit on a bleacher/bench for your pedicure, with patio cushions for your bottom and decorative pillows for your back. This is not a senior friendly place, or a pregnant friendly place due to the risk of falling as they provide a very sketchy leather “stool” for you to use to hop up on this bleacher. You then have very little foot room to try and turn yourself around to sit down while being so high up. Aesthetic is more important here than comfort. I literally left in tears from how much pain I was in from sitting on this bench. The step where your feet sit is also quite grungy (dirty) and VERY slippery when getting down so please be careful. They use pink towels that look like they haven’t been washed because they can’t be bleached which I’m 99% sure is against health standards. The pink towels are literally turning brown, and covered in nail polish spots from previous use. Definitely not a place made to safely do pedicures.

My visits have always been amazing with Frilly Lilly. The waxing services are especially great, not very painful, and very smooth going. Amanda was GREAT!! She eased all my worries and talked to me the whole time she was waxing, and gave very helpful tips for after care and future services! Would definitely recommend going here!

I love going to Frilly Lilly for waxing and have gone for a number of years! I thought I would try the eye lash extensions as they were doing a great promotion price. The lash technician was easy to talk to and created a comfortable environment for the long process! As this was my first time, I was very careful to not rub my eyes, use makeup or irritate the area for risk of damaging the extensions. Unfortunately, I had a number of lashes fall out within the first 24 hours that I had to book an immediate touch up at another location closer to home. When getting a fill by another service provider, I was told the reason for the pinching feeling was because the extensions were glued to my eye lids, thus the pain. I will continue to use Frilly Lilly for their waxing services but not for the eye lash extensions.The store manager called and was extremely polite, and gracious with the unfortunate one time service. 10/10 for Customer service after a review!! I will still go to Frilly Lilly!

I highly recommend Kristal for your waxing needs! She is wonderful and I always leave happy! Glad I met her!

Channy is my go to gal for any brow needs. Loveeee Her. Makes you feel so comfortable while doing any service.