Valley Building Supplies Ltd.

Took them 3 weeks to give me excuses on why the couldn't fill an order of 2x12, 4x4 and deck board with hardware. They made a partial delivery of lumber a week in. With what I thought was all the hardware. Had to cancel my order with them, after waiting 3 WEEKS. Delayed me almost 6 months because I couldn't pour concrete over the winter for footings on this 170 set of stairs. Rona filled the order and delivered it in 3 days.... Now I'm here and realized half or more of the carriage bolts that were supposed to be 6 are 5 1/". Useless and incompetent. Make sure you come say hi if you see me in town. I'll post a link to the tiktok video I'm making for you guys. Pure sabotage of a new contractor in town. On an order worth 15G think twice before going to these clowns for your supplies"

My wife went in to buy some tiles and found some that were priced at .88 cents each. When the woman rang it in they were $1.88. She made no mention of the difference and when my wife asked her about it she said 'that's the old price'. Not good at all.

Valley is a good place to go for building supplies etc. I bought a beautiful blue bathroom vanity from there a few months ago and it definitely enhances my new bathroom.The staff are always helpful and friendly.

Best hardware store in town, with a great selection of lumber. However, it's pretty tough to find a good time to go there for those of us with full-time jobs during the week. I would give them 5 stars if they were open on weekends.

(EDITED AFTER ORIGINAL REVIEW)They may be the best in town if you are a contractor, as so many claim, but I paid $600 to have my order delivered to Texada, and four months later I am still waiting for part of it. They sent the wrong product, 1x2s instead of 2x2s And I still have not received what I ordered. They also damaged some of the foam insulation and ALL of the finishing material. I have no doubt that if I was a regular customer (eg contractor) I would have my wood, replacement finishing material and an apology for the wait by now. Instead all I get is excuses and gas lighting from Vic" who has a lot to learn about customer service. Not a great place for the do it yourselfer. One stared until they treat me like a human customer. (now the edit....) I upped it to four stars

The staff has been super helpful and lovely to us during our reno process. I showed up a lot with my toddler and they never once treated us like we were a nuisance even when we we're.

Top notch service and friendly staff. The last couple times I've been in they haven't had what I needed, but were super helpful in trying to get it. No complaints, keep up the good work.

Ordered water line several weeks ago, 9 days after paying we called to check if it had arrived and it still wasn't ordered. Over a week later after still not hearing back we called and were told it was here. Came to pick it up and was charged an extra $80 without explanation. When asked why we were told because the price must have gone up since we ordered". When I tried to explain we'd been waiting weeks because of the stores reluctance to order I was cut off

Great knowledgeable staffPricing on tools is high. Like 30% higher than the island.The people behind the front desk know their products and their store.I highly recommend shopping here.Although prices are high for tools they do carry the best tools you can buy in powell river