Theodore & Pringle Optical in Real Canadian Superstore

I broke my frames over the Labor Day weekend. On the following Tuesday I took the frames to T&P optical where they were originally purchased. My intention was to leave the broken glasses and have the lenses put in new frames at my expense. A young female clerk told me I would have to make an appointment with the optician for the following day and she would not take and hold the glasses for repair under any circumstances. A 2 hour bus trip for nothing ! T & P Optical are there to sell glasses only. They are not providing service by having an untrained clerk whose only purpose is to answer the phone. Never again will I do business with them. Beware.

Horrible service..we spent at least 3 hours trying to get a pair of glasses.. we even made an appointment 2 weeks prior..4 weeks later glasses still havent arrived. Paid 80$for an eye exam I didn't need when they just gave me my old prescription!

My boyfriend called to try and get information on the glasses here and the woman on the phone was extremely rude for no reason!!! I will take my money else where since they want to have an attitude for nothing. If you are unhappy with your job, simply get a new one.

This place is very Unorganized in terms of providing services to customers, and needs awareness to some of the opticians for customer service.In the store there is a printed notice that claims to provide services by appointments only, however, first of all, this information is neither shown on their website nor played in their optical helpline at the moment. This is equivalent to say that a customer would have not known of this appointment only rule without physically being in the store already. Secondly, I actually did call them multiple times throughout the day, but the calls were never answered. So, I had to do walk-in and was waiting in front of the store with others. During the first over-an-hour waiting, no one greeted customers waited there or asked any customers if they have appointments or not. Note that an old gentleman who came after me tried to ask if they can help, but was simply ignored, because as per the female optician explained an hour later “I was with other customers and too busy to even pick up a phone call” - but I meant, since you already saw customers waiting there for really long, you could have at least asked customers to confirm if any appointments so that they don’t end up wasting their time waiting for nothing, right? Not to mention during the over-an-hour waiting, I observed that the female optician was busy more with chatting in other language while helping with a single customer for likely unnecessarily long, which consequently led to a late delivery of service to her next customer who has an appointment but was made to wait despite coming in on time.What happened at the end of my experience at this place was, after waiting for more than an hour, finally another young male optician came to the store and checked availability for us who are waiting (the female optician did not even bother to check availability and just told us to call to make an appointment on another day) and he was able to find a time slot later and helped us then. This young male optician is very nice and professional though, complete opposite to the other female optician.Overall, I would not recommend anyone who is not able to make an appointment over their never-answering helpline to come to this place for buying eyeglasses. Especially considering the very unpleasant customer service offered by one of the opticians. The only reason I shopped at this place was because of the PC points promotion at the time. And, I find the total price I paid is a lot more than many other local optical stores that have more reasonable and competitive pricing on most brand frames.Also sarcastically, the store has a printed notice saying store capacity is 4 people due to social distancing, but, there were 5 customers shopping simultaneously in the store when I got there. I would really want to give eyeglasses shopping experience at this place a 1 star rating instead of 3 stars now, if without the young male optician there who actually cares to help.

I will never buy my glasses from anywhere else, the optician is fantastic. He really knows how to pick good frames that will fit your face, if you have gone glasses shopping before you know how difficult it can be to find a good frame that suits you. Best price I’ve found and Warranty is unbeatable. Give them a try won’t be disappointed!

I haven't used them but I don't think it's worth it. I went in the past two times in like 2 weeks. 1st time there was no acknowledgment when I was looking around so I left after 10 mins. Same thing happened today. Then I spoke up and asked if there was a waiting to speak to someone. They told me it's a one hour waiting to talk to someone when clearly there was just two people ahead of me. I so want to give them a shot to do business because I am looking for a new pair. But will give my money elsewhere.

Rushed on the phone, did not pick up after calling back a couple hours later

Natasha and William were great. They provided me with the help me and my fiancé needed for glasses and captured our business with their kind souls. I felt welcomed and not forced to buy like other optical places.

William is the best consultant in the business he provides exceptional customer/client care and goes above and beyond to ensure client satisfaction and only because of his compassion and kindness i brought all my friends and family including my mom to him for our glasses / sunglasses etc thank you William for your wonderful spirit and service

Looks like a decent place. The day I visited was a Sunday and it was closed. They have brand names, but it would most likely be very expensive.Much more affordable places to go to, like pacific mall and other opticals. Ps, not open on a Sunday? Guess they don’t want busy business.