TELUS

Not a fan of this store. I was doing some shopping at Christmas time and when I was trying to get into the store, they wouldn't let me in until I showed them my ID. Once I was finally let in, I told the guy what I was looking for. He proceeded to ask for my phone number and when I told him, that's when he decided to grill me with question after question. He wanted to know why my TV package was with Shaw and not with Telus, after a few minutes of getting these stupid questions, I told him that all I want is a new case for an iPhone and that I'd like to be on my way.

My visit with Jay D. was fantastic!! Solved my problem in minutes.Definitely a 5 star rating today. Thanks, much appreciated!

My experience here was amazing, it wasn't too busy so I was helped right away by Jasmeen. She made sure I was getting the best deal for what I wanted, I ended up paying less than I anticipated and got some nice perks! She was so considerate in terms of when my install would take place, and went the extra mile to make sure I was clear on exactly what time the install would take place. The wifi works great and everything is set up perfectly. Thanks Jasmeen!

I get the safety of employees. But having to fill out an appointment request for a store seems a little outrageous. Especially when there was no one in the store and it wanted me to wait 15 minutes….

We’ve had great experiences with Telus dealing with Kash. We had troubles with our phones and needed new ones which he managed to assist extremely well. Goes an extra mile.Lots of knowledge, great care, just excellent! I wish all services in city had this attitude.Thank you Kash!

Carlos was absolutely incredible! New phone and new plan with the very best customer service I have ever received anywhere at anytime. Thank you Carlos we will be back to add our tv and internet with you!!!!

Had a great experience the other day at this store. The young lady I was greeted by was super helpful, answered all my questions, and got my families phones swapped out super quickly and efficient.

Today I popped into this location (first time) to ask for help with switching over my old phone to my new iPhone I got in the mail. The two girls were very kind, professional, and helpful. They helped me get set up with my new cell phone no problem, and mentioned helpful tips. Was really impressed and definitely would drive to this location specifically because of how helpful they were.

Kash was very patient and very helpful with me as I am elderly. Kash is definitely a keeper don’t let him go.!

I have been with Telus for decades. They have shady sales practices. Representatives phone you and tell you that features are included with services, then when you sign up, the features are not included. Cancel services, return hardware to store. Months later still being charged for services that were misrepresented and subsequently cancelled. The requirement to ID to enter the store is ridiculous. There is not requirement for anyone to carry ID and absolutely no logical reason to produce it to be able to enter a store. If they have too much theft, then lock the products up so they can't be stolen instead of treating everyone of your customers as criminals.