CIBC Branch (Cash at ATM only)

Called in to get a void cheque emails to me so I can get payed. Fernando said can’t do it cause they can’t verify my identity which makes 0 sense cause I’ve done it before and the email they have on file would be the one used, same email all my statements banking info go too. Then he resorted to sighing in the phone cause he would actually have to do his job and figure something out. Asked him if he would like me to call another branch since obviously he didn’t want to help and he said yes. I’d give less then I’d be star if I could

Best banking experience I've ever had! The people that work here are really nice

Walked in the other day and the gentleman that approached me immediately was unprofessional and condescending. To be even mildly mocked when dealing with financial matters in a state of emergency (from a very polite and direct customer), is ridiculous.Glad it isn't my branch, as I won't ever need to step in there again.

Don't like the updated" look at all

Unapologetically they carry no cash here. You can't do any basic things like a currency exchange. Basically just a place for ATMs.

Every person who works here is always so wonderful and accommodating. Flora went above and beyond for me today in taking the time to make sure I was taken care of. I'm honestly blown away by their customer service. There is a CIBC across from my work that is closer but I will now take extra time to come to this location with how incredible they all are.

Usually never leave reviews but Rene was great to deal with and very knowledgeable, also Saved me 200$ a year!

This branch is wonderful in my opinion. I really can't see how these comments are discrediting. I've always had wonderful service and I've banked with this branch for over 16 years.

Staff can't do anything, just told to use the ATM for everything I asked about, cash, cheques, accounts, anything... Completely useless for everything, pure automation after the renovations, useless, complete waste of time going there during open hours if ATM does everything. Uselss staff.

CIBC as a bank gets 2-star from me. Ok services and decent online banking. Staff is usually terrible though - they can't help with anything that a machine wouldn't reliably be able to do. Not that they are not willing - just ignorant, lacking knowledge, experience, access... you name it. And they never get back to you (as it was mentioned many times here). They have also messed up my TFSA and the only person with enough brains to actually look into it (after weeks of me just trying my luck with other employees and getting nowhere) was Grayson Noakes, who works at this branch. He is the reason there's an additional star in this review. Too bad employees like him are very scarce in CIBC...