Hakim Optical Oakville - Speers Rd.

The old associate, Jill reaked of cigarettes and was very unwelcoming. She made me feel unworthy of being there and belittled me when I wasn't understanding the prices. My glasses are too tight around my nose when I received them and they wouldn't do anything to help me with the issue.

The worst experience I've ever had!!! I visited the store yesterday and the lady who sit in the store was very rude. She said we only serve with appointment. Then when she realized that my husband visited the store half an hour ago and informed the guy who served him that we would come again, she turned to the staff yelling: ZAKI, your buy is here. Then, later, my husband tried some glass frame and put it back, she yelled to my husband, you can't touch those frames or put it back. We need to sanitize it, take it out! take, it, out! I felt extremely uncomfortable with her attitude. Even I felt guilty that I visited the store. It is absolutely the customers are not welcomed. This is really the worst experience I've ever had. I will not visit store again.

Just went earlier today to have my glasses frame readjusted. The service was fast and also free, which was very convenient. The people at the counter were very polite as well

I love the selection of glasses at this location and I'm happy with the two glasses that I recently purchased. Jill and Olga welcomed me and my son with good spirit and also great customer service. Jill worke out great prices for my glass. I will definitely recommend Hakeem Optical on Speers Rd to friends and family and will come back again. I cant wait to receive my glasses. Thanks Jill and Olga for helping me out.

I visited the store today just to ckeck, Mr. Akazi Ahmad helped me proffessionally, paciently showed me around the store and I end up to get my prescription glasses from him. I told him the reading glasses need them asap,called me 2 hours for pick up. Thank You sir, people like you are an asset for the company.

I visited today after waiting many weeks to get new glasses due to the Covid-19 closures. I required an appointment, because they now restrict how many people can enter. The staff wore face shields and used sanitizer. I loved the one on one personal service. I think the new ways are better and hope they remain. Much better than being in the store with 5 other customers wanting attention. I love my new glasses and will be coming back again in the future.

Do not use this location !!!!! This location had the WORST CUSTOMER SERVICE IVE EVER EXPERIENCED IN MY LIFE . When I called in to make an appointment, the lady on the phone was making rude comments about someone speaking in the background, she continually sighed and grunted in anger and didn’t listen to me at all. I called back right away and cancelled my appointment because I didn’t feel comfortable spending my money there, and worried about the kind of service I would’ve received had I gone into their store. It was truly a terribly phone call. Then, Today I received a call from an employee who didn’t even say hello - the first thing out of her mouth was “did you plan on coming in today orrrrr ....” my response included something along the lines of how I cancelled my appointment due to poor customer service, and this was a great example of it. The lady continued to complain saying people missed opportunities to get their eyes checked because of me. I wished her a good evening and ended the call. Absolutely atrocious service!!!! DO NOT USE THIS LOCATION if you expect friendly, courteous service. They should be shut down.

I have been going to this store for over 20 years and I haven't had one bad experience. Jill is a superstar. She knows what suits you with the frames and the prices are always good. I always recommend this location to my friends and they are always satisfied! Thank you Jill for the awesome customer service!

Awesome store. Went in for a quick fix on my sunglasses and the optician couldn’t have been nicer. Will go back when I need new glasses. Very hospitable!!!

Total scam, have had family get pairs missing coatings, wrong prescription etc. They sell obviously used frames and claim they are new. Overpriced. Woman behind the counter is rude and slow.