North Shore Acura

North Shore Acura always do a great job for us with our two acuras. We like the attention to detailed maintenance, Navi updates and wash and clean before returning to us. We love our Acuras. Thanks to your Service Team!

I would like to send a very positive shout out to Parsa and the team at Nth Shore Acura! I purchased a pre-owned vehicle that had some unforseen mechanical issues and needed an expensive repair within weeks of purchase. It is easy to sell shiny vehicles to excited buyers, but going the extra mile when things go awry is what matters! Thank you Araz, Kofi and Parsa for your help!

I was inquiring about the 2017 acura mdx hybrid, the cost of the vehicle is about $50K before tax, I spoke with Marvin about the vehicle and was offered a bi-weekly payment of $453 for 7 years! That’s a $76,104 a whopping $26,000 thousand Canadian dollars extra!!!My credit is really goodMarvin was impatient and rude, he interrupted me when speaking and even exhale and said Oh My God while I was talking, usually people who don’t agree will just say that in their head but this guy just say it out loud. He rave about having a 5 star google review but his attitude and trying to scam me of an extra 26k? No way he has a 5 star review.Do yourself a favour before you purchase any vehicle is to check anywhere else for a better deal.

I had an amazing experience with Hafez and North shore Acura as a whole. The customer service was amazing and they went out of their way to find me exactly what I was looking for. I was so pleased with the service I received from Hafez and his team. Working 6 days a week it was hard to find time to go in but Hafez and North Shore Acura went above and beyond to let me view and pick up the car within a small time frame. I purchased a 2022 Acura Tlx A Spec, and wouldn’t have wanted to go anywhere else.

North Shore Acura service department workers friendly, experience people. Since I bought my car from the North Shore Acura, my car maintenance has been doing well only in the North Shore Acura service department. Thank you for all. Salih

My experience was very favourable! I found Samuel’s help and knowledge made it very easy to select and purchase the car I was looking for. Fahim, the sales manager was also excellent and easy to work with. I would highly recommend North Shore Acura to anybody looking for a new or used car!

I recently purchased a used vehicle from North Shore Acura, and unfortunately, my experience has not been positive. This has been a very expensive life lesson for me, so treat my review as a caution to always do your research and get a second opinion when purchasing a used vehicle.Within a couple of days after my purchase, I started experiencing issues with the struts and suspension. They were making a loud clunking noise and were found to be leaking. North Shore Acura insisted this wasn't a safety issue, but a basic search on the internet says otherwise. After much back and forth, they agreed to fix the struts. Unfortunately, my car has continued to make a bit of noise and North Shore Acura has not offered any further assistance on the matter.So, without any support from North Shore Acura, I decided to bring my car to my mechanic, Kevin Tieu, at Applewood Nissan Richmond. He conducted another inspection on the vehicle and additionally found that North Shore Acura did very minimal work in their inspection and turnaround to get the vehicle sold. They replaced the battery and did an oil change, but that was it. Here are some of the other issues my mechanic noticed:- The coolant was only filled up with water, suggesting that a flush and replacement was not done.- The transmission fluid also looked dirty and my mechanic thinks that the rear differential fluid is likely in the same condition.- The brake fluid was also very dirty.- The drive belt was worn.- The tires were rotated incorrectly and the PSI in the tires was not corrected and too low, which explained why the car was always swaying.The above issues were surprising to me, since all of those items were noted by North Shore Acura as passing inspection, so I thought they did some work in those areas in their preparation of the car for sale. It turns out they did not do anything to the above items and I have already had to pay more money to get these items resolved.Beyond their minimal effort in turning around used vehicles, it is unacceptable to sell a car that has known issues and to not disclose this information to the buyer. I have owned my car for less than two months and I am honestly exhausted with all of these surprise issues. I did not expect to have to pay more so soon to get my car in good working condition.Overall, I am very disappointed with my experience at North Shore Acura. Their lack of honesty and disappointing customer service is concerning, and I would not recommend this dealership to anyone.

I recently purchased a Sonata 2011 from the dealership and I was told that the car was in excellent condition. I was handled by Mr Parsa.I had a test drive and bought the vehicle but after the payment I checked the keyless entry was not working and the car has only one key which was also broken.I was frustrated and messaged the person, the person told that the manager is looking into this and now its been 2 weeks and still I don’t have the other key and my vehicle doesn’t have keyless entry activated. Such a shame on the dealership.

This is an incredible dealership! Absolutely everyone I interacted with throughout the purchase was informative, non judgemental, fair and very professional. Marvin helped me find my dream car and was great about working with the requirements I had. Aside from courtesy, he really knows the answer to every little question you can ask about the car which is very impressive. The financial manager Jody was also lovely and the manager of north shore has an incredibly positive attitude. It’s a great place to go if you’re debating buying a car and do yourself a favour and ask for Marvin!

I loved my experience with this dealership. Their selection of cars is top-notch. Fez is the greatest guy I've ever made business with. He is extremely knowledgeable and attentive, taking the time to understand your needs and preferences and guiding you towards the perfect car for your lifestyle. The purchasing process is seamless, with every detail taken care of to ensure that your experience is nothing short of extraordinary. If you want the very best cars according to your needs and customer service, this car seller is the one for you.