Penningtons

Wish the staff were more accepting. I’ve been to this location multiple times and the staff look me up and down and don’t help me. Just a simple hello would be nice. I don’t look plus size but I only fit into larger bras. No one helps me find sizes, helps me to a change room or offers any recommendations. If I didn’t need to buy plus size bras I would never step into this store again :(

I love shopping at Penningtons and my customer account can vouch for that. However, there are very few times I actually enjoy shopping in store at this location - trainyards (closest location to me). Over the years I have interacted with several employees majority of whom are pleasant, absolutely wonderful and helpful! But in the last year I've mainly interacted with two staff members (both tall females; one with salt and pepper bob cut, shoulder length hair and another with very short dyed red hair) - both act like they would rather do anything other than help me find a pair of shoes or answer a question about sizes, even if I'm the only person in store. But I have noticed how they interact with other customers and it's much more pleasant than with me. For that I rate this store 2 stars. Guess I'll stick to online shopping.

The employees are always helpful and knowledgeable about the product! PENNINGTONS is my FAVORITE for plus size clothing because I've looked everywhere and no one actually knows the fits of the plus size body like this company does. My clothes fit and dramatically boost my confidence as a plus size woman. Penningtons has been my go to clothing store for over 10 years and Trainyards location always has lovely employees.

This was my first time at this location as their store moved places within the Train Yard layout. I went shopping with my sister as I was in need of undergarments and a swimsuit. I felt so lucky as they just happened to have a weekend sale going on at Penningtons unbeknownst to me. I was told that their weekend sales are Thursday to Sunday. At the back of this store, they had a few winter coats, another item that I had hoped to find while about shopping. I found all my items sought and got a bonus as I found a winter coat amongst their selection.Their staff were super friendly, kind, and helpful. Thank you, and keep up the great service.

I wish Penningtons would prioritize hiring sales associates and managers who are visibly plus size or at minimum within their own size range. Doing so would absolutely enhance the customer service experience.2 star rating as the bathroom at this location was horrendous despite it being very slow when I was in.

Excellent service from Chloe! Not only did she measure me first to ensure I selected garments of the right size and fit, but also assisted me in choosing pieces that are flattering in both colour and style. Chloe understands the value of service and went above and beyond. She is a tremendous asset to this store....

Wonderful experience! Staff are super friendly and knowledgeable, helped my mom get fitted as it had been a few years. Made a great connection and helped her find what she needed online when they didn't have some things in-store. Would 100% recommend

I bought a beautiful dress for a wedding,sandals,purse and underwear. I want a fancier shoe with a different color.

The lack of customer service is ASTOUNDING. EVERY single time I walk into this store, there isn’t a single employee who greets me or says anything to me. They make eye contact and then walk right past me. SHOPPING IN STORE SHOULDN’T FEEL LIKE I’M SHOPPING ONLINE. As a plus size woman, I value and care about my shopping experience. For those of you who also share that sentiment, I WOULD NOT recommend this store. There are better places to spend your money that actually care about ALL of their customers.

Great service while trying. This kind lady was so patient at finding my right size.