Precise ParkLink

The company is simply collecting more money (transaction fee) from customers when their system went wrong, instead of saying sorry for the inconvenience they put on their customers. I will keep my car away from Precise Park signs from now on.In a 15mins cold call, Precise Park's phone lady declared that I missed the parking fee three weeks ago, which was caused by their malfunctioning machine (she acknowledged) and the neglecting on-site administrator who gave me no instructions at the gate, so I had to leave. Although I gave the on-site administrator all the parking information, he didn't bother to charge, and he never explained their late-charge solution; he just hung the phone, even after I asked how to pay and swiped my credit card (but no charge happened). Precise Park now asked me to pay the transaction fee on top of the parking fee which is unfair to me because I didn't cause the failure and I should not be over-charged by doing all things the administrator asked. On the other hand, that day, I was blocked at the site for over 10mins because of the trouble (luckily, no other cars were waiting after me). But the lady on the phone was not showing any sorry for my inconvenience. I am deeply disappointed.After hanging up, I did a quick check on google because I don't believe that any company can survive doing their business with such indifference to their customers. I actually thought the phone was a new fraud. Surprisingly, the company does exist, and they dare to over-charge 100 dollars. Glad/Sad to know I am not the only one. The F rate from BBB(better business bureau) is well deserved.BTW, the F rate has been there for many years.

I could not leave the parking garage for 40 minutes because a card payment was not possible. the service on the phone absolutely incompetent, 2 people on the phone did not want to help me and did not want to come to the parking garage and help me. I almost called the police because no one wanted to help me. I would never park there again.

If it were possible to leave a zero star review, I would. I parked here while staying at the Fairmont next door. I thought I had paid for parking on their machine right after I parked. I found the machine very confusing to use, something I have never experienced before. When I returned to my car to get my suitcase, after spending the day at the training I was attending, I saw a ticket on my car. As mentioned, I thought I had paid. When I received notice in the mail seeking payment, I sent them an email explaining the situation and offered to pay the fee for 24 hours of parking, not the inflated fee they were charging for the ticket. They responded and rejected my offer to pay for the actual parking I had used. As a customer who paid for the next two days of parking in that lot, this seems like a very poor business strategy. Also, when I paid for parking using their app, since the machine was clearly unreliable, the charge on the app was higher than the rate on the machine. As if paying $70 for 24 hours of parking wasn't bad enough to begin with. I will avoid this company's lots in the future.

SCAMMERS!!! Do NOT use this garage. I parked here when staying at the Fairmont. I had no signal, went to check into the hotel and get wifi, and paid for parking. They STILL gave me a $50 ticket within the 10 mins of checking into the hotel. When I tried to dispute the ticket, they took 2 weeks to respond, and never picked up the phone when I called. I tried to pay the ticket within the week period after my dispute, and when I went onto the website, they said I was overdue and are making me pay $175. Greedy, slimey people- taking advantage of a student visiting their country- absolutely disgusting.

It's said that , it's a 24/7 parking lot. But it took some time to finally somebody opened the door for me

don't park any where these people enforce can't get any one on the phone and charge you convenience fee for paying online. Disgusting