Mackinac Island Bike Shop

We rented bikes from Mackinac Island Bike Shop the second day on the island. It was a busy day and the check-in process was about average. The return process was the horrendous part and the employees took the bikes back without questions (we returned the bikes a minute or two apart). Long after we left the island, I received a message that indicated our returns were not received. I spoke to the the manager of the store to clear any confusion and he seemed to have no idea of the fact that the employees acknowledged the bikes and raised no questions before. Furthermore, he stated a pricing mechanism that was different from what his employees mentioned (billing every 10 minutes as opposed to every 15 minutes the attendant mentioned before). Finally he charged me rental for an additional 10 minutes for the bikes (returned within a few minutes apart), charging me 20% more than the final invoice. This business almost seems like a scam and they seem to not care about customer care. Renters, use caution before using their bikes.

Easy and convenient. These people make renting bike hassle-free every time! Complimentary water and bikes equipped with phone holders!

Ruined the trip! Refused to rent mobility scooter due to light rain. Website does not warn you of this. I have travelled extensively and rented mobility scooters at destinations and rain covers are provided, but weather has never been a reason to refuse the rental. While suggesting to the manager they update the website information I had the pleasure of being mansplaned by an employee who had refused the rental the day prior. If you will need a mobility scooter to enjoy the trip rent it from a mobility company on the mainland.The horrible employee tried to gaslight me saying I was angry when I was asking them to update their website. I had to explain I was very disappointed, wanted them to stop defending themselves as I was already informed of their rationale and to fix the problem for future travellers.See the owner's response below for an example of their customer service. We were not offered any taxis and only offered the scooter to use on Main St. I had checked when I made the reservation and was told the scooters were tested to travel the whole island. This isn't about he said

We had a great agent helping us when we stopped to inquire, and he was still there when we returned after lunch. He was funny and helpful. My only complaint would be that the seat felt too high and the person helping with that wasn’t very interested in adjusting it. Overall a good experience.

Exceptional experience. Bike quality perfect for what you need and pricing inline with rest of island. Charge once you return so true cost based on only the hours you used. Insanely curtious staff, made sure bike fit you perfect and offered all options including basket, helmet, bottle of water, map all included in rental. Best way to explore!! [Highly recommend the trike - super flat ride around island exterior and lets you soak up the views!]

Was a absolute blast would recommend everyone able to bike the island. ABSOLUTELY BEAUTIFUL VIEWS. price was costly but absolutely worth it.

10/10 experience! We asked a local what the best bike shop on Mackinac Island was and he told us to go to the Bike Shop as (apparently) they have the newest and best maintained bikes on the island.The bikes my wife and I used were great. No issues.Bike rental came with a bottle of water and map which was nice.We were told we needed to have bikes back by 8:55 PM.We had them back by 8:53 (lol) so we really appreciate the staff's willingness to accommodate.Next time we need to rent a bike we'll be going to the Mackinac Island Bike Shop.Full video of our experience on YouTube @HobartsAbroad

We really enjoyed renting two tandem bikes. The staff was friendly and helpful. The bikes (especially the seats) were comfortable. The basket and free water was a nice bonus. We’d stop here again!

They were priced about the same as every other bike rental on the island. There were lots of bikes to choose from. We biked around the entire island and made several stops within 2 hours. Staff was very friendly.

We had a great time riding bikes around the island after renting them at Mackinac Island Bike Shop. It was a really busy summer holiday weekend but they kept the line moving and were quick at getting us on our bikes so we could go explore the island. The bikes were in great shape and the staff was super friendly (even in the heat and mass of people on the island). I would highly recommend renting from them.