Pottery Barn Kids

If I could give them a zero star rating I would. Ordered towels from them (as their site had a sale on them and then 40% on top of the sale). Apparently this was a glitch in their system. So they just cancelled the order. I called to speak with customer service and they explained that it's in the terms and conditions. No offer to even match the sale price of the towel at the time and then the lady hung up on me. They don't even contact you to notify you the order was canceled. Absolute garbage customer service. I will never order from them.

Terrible experience. They wouldn’t honour online promotion when a coupon was used -which was advertised on their own website! To make things worse, before the order was cancelled, they charged the full amount to my credit card instead of only holding a preauthorization. That is NOT allowed if they don’t ship! Lost a customer forever.

Beautiful high quality items but quite pricey. However if you consider cost per use it's totally worth it. I bought my daughter a backpack and lunch bag set here 4 years ago and it was used every day for 4 years and still looks great. I bought another set recently and know it'll last her another 4 years. The trick is to get something that the kids is still gonna like the next year and the one after. If they're into a movie character now don't get that because they don't want it next year as they move on to the next one. Get something that's always in or is neutral enough. Same goes for bedding or furniture. Think long term investment at this store. This is NOT IKEA so ask yourself if your child can sleep in this bed when they're teens and when they get to college? The quality is there to last. Just pick the right stuff.

cancelling ligitimate order stating price error? if its $$$$ priced item selling for $, i understand but $ item for even less than that with your own coupon is price error? no wonder this company's review is so low.... dont bother shopping here, there are better options with better pricing

Furniture and products are beautiful and well crafted, staff however were unapproachable, unfriendly and unhelpful. The store is very cramped and not stroller friendly which is surprising being that they are a children's retail store.I suppose with high-end stores comes with staff that have high-end attitudes. I thought perhaps it was a one time occurence, it isn't, I have been to the store several times and every time, it is the same.

Bought a hooded towel during promotion and order got canceled few days after. Because of pricing error? What a joke! If you can’t afford then don’t even bother to run such promotion! Will never ever deal with such company cheating customers again!

I have ordered bed and bedroom setting for my child in September 2020, after getting cancelled just randomly and I had to go back to the store and re order, finally End of November I was assured the items will be shipped by latest beginning of Jan, and then in Jan another email, delayed to Feb and finally today the items were again cancelled.Horrible experience, so irresponsible, and why even this company stayed in business is beyond me? Do not waste your time and money.

Bunch of thieves, I canceled an order from them back in July they sent me an email with receipt that the order was canceled. In September I received another email from them that the order is being shipped, confused I sent them an email with the original canceled order receipt showing the order was canceled. They apologize and send me another email confirmation that the order is canceled. Fast forward to November 13th , I received another email confirmation that the order has been canceled, I found this to be strange so I immediately checked my credit card and lo and behold on the the same day that they sent me a canceled order receipt they also charged my credit card for the canceled order. I've called the store and the costumer service line to try to get this resolved, for three weeks now I’ve only been getting the run around and they have yet to return my money. I have escalated this with my credit card company fraud department and will also file a complaint with BBB.

Wow, the worst experience I've ever had. The furniture was late, nobody updated me on the reasons why or the new dates, some items were damaged. It is been more than 2 months and I still haven't received the last piece that was suppose to come 2 weeks ago. Left many messages, but nobody called me back. I have been chasing the manager for over 3 weeks. Extremely poor communication with no updates. It is sad that the team can't figure out the work flow and how to update the clients.

Lovely store with lots of pretty items; however, the staff who was at the cashier when we visited was very unfriendly. She looked like she didn't want to be there and looked upset the entire time. I was shocked to see how unpleasant she looked.