Longueuil Mazda

Purchased my first vehicle here after having horrible experiences in other dealerships; Jaelle was extremely helpful, accommodating, and caring on a personal level, Lens was very professional and got us the best deal, the atmosphere is great and i’d highly recommend getting your next car here!

Run away, run far far away!! I admit my experience started off well. Charles, you are nice and did quite well. The manager of the used car department agreed to change the breaks ( they were quite bad) and when I picked up the car the oil was changed and the gas tank was full! Unfortunately things are down hill from there. The SAAQ crashed when they tried to transfer my plate. Not a problem, not their fault. So they issued me a receipt for the transfer, and because the accounting department was closed they promised to courrier a cheque to cover the transfer. They never courriered the cheque. 2 different people promised and nothing. They ended up handing it to me when I brought my car in for repairs the second week of driving it. My engine light popped on at the end of my first week. The thermostat needs to be changed. My reverse camera never worked so my husband looked to see if a wire was loose and found out that someone fiddled around with the wires. Some were cut and others were breaking. My reverse light, on the right side wasn't working either, nor was the right plate light. I have owned the car for 5 weeks, drove it for 1 and it's still not fixed. They claim to be waiting on the thermostat. According to an outside source, there is no wait time on these parts, they are quite easy to get a hold of. When I went to the SAAQ for the transfer, the VIN number on the receipt was wrong, so I had to go back. Then, with my contract in hand and the proper VIN they tell me the cheque is short!Ya, ok, I have a loaner car, but it has still been 4 weeks!! My husband asked to speak to the manager, he was no where to be found. He left a message. Still waiting for a call back! Every time we call it seems no one is taking responsibility. The garage says they made the request to the parts department and now it's on them. Did they even order the parts?? I don't know, no one will verify.

Bought a CX-5 in August 2022 and we were told that we were eligible for a 400$ discount on the car as part of their new graduate promotion. All we had to do is come back to the dealership with an official transcript so they could verify I graduated. Came back a week or two after purchasing the car with the transcript and was told everything would be taken care of.A month went by and nothing, so we called back to see if there was any updates, they said they'd have to check internally and then they would call back. No problem.2 more weeks go by, we call them and nobody seems to know if a request was even sent in. They said they would get back to us within a couple of days because the person who could help sort this out was out of office. No problem.October comes and we call them back, they put us in touch with the person who was supposed to be able to help, and she says all we need to do is sign a form that she will send us and then she can submit the request in their system. Perfect!We get the form, and just above where it's asking for our signature, it says: I recognize that we have received the 400$. I call back and tell them I haven't received the 400$, why would I sign this? They kept insisting I needed to sign, otherwise there's nothing they can do. Fine, signed it and sent it back to them October 12th 2022.Waited all the way until today, January 5th 2023, to call back. I tell the receptionist we want to check the status of a request sent out for the New Graduate Incentive Program". Puts me on hold right away to go ask someone. Keep in mind I didn't give them a name or any personal information. She comes back 2 minutes later and says "Oh it will come soon

WOW WOW WOW! All I have to say about Jaelle Champagne!! What an amazing salesperson who really truly cares about her clients. She gives amazing service with attention to all the important details. Lens who does financing was also amazing and so helpful! Overall great experience. Really recommend this dealership.

My son most recently purchased a used car from Jaelle at Longueuile Mazda. We found the experience excellent. Jaelle was open, transparent and non pressuring. She answered all our questions and made the transaction seamless. We shopped on line from Ottawa and made the decision to buy over the phone/on line with her on the condition it met our expectations. It most certainly did. Jaelle made us feel like she was shopping for us. She was clear and outlined everything we would want to know being from another Province. We liked the experience so much that we have advised when we are in the market for another vehicle, we will be shopping there again. I have no hesitation in recommending Jaelle and Longueuil Mazda.

Good service with Olivier last week. He is very professional and kind to introduce every detail of the Mazda 3. I would recommend him as your sales representative

Booked an appointment for a mechanical inspection. Not only was I given the wrong date for the appointment over the phone that later did not match the text confirmation I got, the client’s Chinese name was so horribly misspelled, both first and last name, that I honestly have a hard time believing it wasn’t some kind of intentional act. Will be going elsewhere for the car inspection. Extremely unprofessional.