Milton Hydro Distribution

Customer for more than 25 years, made an accounting error with my bank account so my payment didn't go through. Realized a week later but by that time a letter threatening to cut off our hydro was pushed through the seal of our door. Had to pay by cash or certified cheque by the next day. Will no longer do automatic payments from my account. Why don't they let you pay with Visa (without a charge) like every other modern utility.Not happy with them, they know we have no other choice.

Terrible hydro company. Takes days to fix a simple power outage, workers gone home for long weekend. Do not move to Milton, as power utility cannot be trusted.

I called Milton Hydro power outage line as my power had been flickering in my home for a few days and today it became worse. Thought the issue could be due to the bad weather and tree limbs shorting lines. Vicky took my call and took the time to listen to my concern. She confirmed my contact info and address and told me would send the info to the on call crew so they could look into the issue. Thought this would takes some time. MH crew called after a couple of minutes to confirm my address (in the rural) and two very nice gentlemen (Mike and don’t remember the other name) showed up in a few minutes. They resolved the issue after trouble shooting, replacing external connections and making adjustments. Since then the power issue has been resolved. Never thought and expected such personalized great service and response from Milton Hydro! Thumbs up for everyone who made this happen. Keep it up.

Utility service goes down more often than expected. On Dec 27, 2018 our power went out for almost 2 hours and it was -10 outside! That being said their smart billing is informative and helps with identifying where to reduce consumption to save money.

Whenever their office employees are needed you'll be redirected to about 4 different voicemails on average.Once you finally get through to an employee and ask about the update on your area, they'll tell you they have none. Can anyone at the company actually explain why these employees on the phone even have a job?If they don't have updates from the field team, what exactly is their purpose? To answer calls and tell people they don't have an update?We pay thousands of dollars of land tax on homes which directly fund subpar roads, weak electricity lines, and the salary of workers who shouldn't even have a job.A major re-haul is needed at Milton Hydro, they just have to be better.

Got to be the most useless and inefficient company that exists. Power outage happens and zero communication to customers. To top it off, a busy phone line to their power outage department, can’t even get them on the phone. Power went off on a normal evening. No sign of significant bad weather. Horrible customer service and poorly managed company. If you guys weren’t a monopoly I would not even consider your service. If I had the financial capital I would be your number one competitor. Geez coming to think of it, you wouldn’t even be a competitor. No idea how to run a business or take care of customers. Just overall poor ratings.I feel sorry for myself and my family along with all of my fellow milton residents who have to deal with a horrendous service.I wish this company would listen to client feedback and improve. Sadly, You know that’s not happening. I hate to say this but I wish this company the worst.A sad and upset Milton resident.

Agree with other reviewers - would give them a zero if I could. Stupidest website, not user friendly at all, and charging fees for paying with credit cards? Really? Don't you make enough by ripping your customers off to cover credit card fees?

Threatened to cut off power even while I'm telling them I'm making payment - because it's via bank they won't receive by deadline and therefore would go forward with the disconnect - and then charge me to reconnect even though it's been paid... But they also don't offer a way to pay any other way.... What year is this? Last I checked 2023 has the ability to take payment in many ways....

We recently installed solar panels on our rural property and our interactions with Milton Hydro have been very positive. Customer service has been courteous and helpful whenever I had questions. The billing supervisor took the time to explain the net metering process and followed up personally. I have been able to use the online My Account to learn more about our electricity usage as we continue to move toward more environmentally friendly sources of energy. Thank you Jeff, Kim and Laurie.