Kal Tire

Hope you do balancing for new tires in future for other clients. Purchased 3 set of new tires at different branches. 2 of them from other branches are perfect. But the one from this branch is completely tragedy. My car shake like laundry machine on hwy. Today, I brought it to another tire shop, technician told me it seems the tires were not balanced as all numbers are over 5.

Thieves, brought my car in for alignment. According to them, which is true, on one of the sides both of the tie rods were seized and they couldn’t adjust it.I agreed then they said the inner and outer tie rods were $150 each. I thought that was expensive so I called up north shore auto parts and asked how much they cost for the exact same brand and model. $40 each with no account. That means 375% markup on both parts. Rip off!!!! So I called them and they told me the computer was acting up and he said they ‘assumed’ they cost that much. This assumption was strong enough to print it on an estimate. Maybe it was an honest mistake, maybe not. Faith lost.

Was refused request to have hubcaps put on summer tires when they were switched because one was cracked. Even though the tire swap was done in half an hour, I was told by the manager that he had wasted ten minutes of his time looking for my tires in the shop and that his shop guys didn’t have time to put the hubcaps on the summer tires, something that should have been done in the first place because there was indeed plenty of time as the swap was complete in half an hour, not the hour to hour and a half I was told it would take.This manager needs to put more focus on customer service rather than pushing as many customers through his shop as possible, and treat all customers equally, no matter if the customer is purchasing new tires or merely having a tire swap.Upon reading the invoice i also noticed that there wasn’t any discussion regarding the readings for what I have left in my brakes. And no recommendations for brake work. So a very incompetent servicing leaving me feel unsafe as i do not know what the state of my brakes is. Ive been told in the past that it is the shop’s responsibility to alert the customer if brakes are failing. Kind of disconcerting. And unsafe practice.Definitely changing branches and alerting KAL TIRES management of my experience.

I was extremely impressed with the professionalism of the team at Kal Tire. I had a flat tire, and even though they are extremely busy with snow tires this time of the year, they made sure that my flat was fixed properly, and even stayed late after work to get it done. Will buy all my tires from them in the future.

Great service, the people working there were really nice and helpful. They fixed my tire no problem, there was a screw in it. I was a bit surprised that it cost 44$ for a simple tire repair. I'm not sure why its so expensive or if this is average for all tire repairs. I would have given 5 stars if the service was cheaper. Overall my tire was fixed in an hour max which was great.

Disappointing to have to write this review as I’ve had great service from them in the past, but my recent experience with them was awful. When they installed my tires, they took more than an hour longer than they said, saying it was really hard to set the alignment, blaming it on my German car (Audi Q5). When I drive the car out of their lot, it was obviously way out of alignment, pulling hard to the left which it wasn’t doing before they put the new tires on. They’d road tested it so it was unbelievable that they overlooked this. I took it back and they spent another hour with it. They finally got it right and apologized as it turned out the problem was that their alignment equipment wasn’t working correctly. So, tires are all good but then I noticed that half my lug covers were missing. They claimed that they weren’t on the car when I dropped it off, which wasn’t true. They eventually searched around and managed to find some in their shop that were the same as mine (crazy coincidence!) but only after I really pressured them on it. They did seem to be working hard to try to make things right and I had good experiences with them in the past so I decided to give them a second chance and asked for a quote for snow tires on our other vehicle. I backed off of that process because I got conflicting information between their staff on what wheels would fit our vehicles and ultimately found another shop that had better selection and prices. Not sure what’s going on there, but they’ve gone downhill in recent years. Gave them two stars as the tires turned out great in the end, but the process to get there was terrible.

Great service here. Brought my tire in for flat repair after another tire store failed at patching it. They reinflated the tire and found it was leaking at the bead and not the patch. They cleaned the rim and bead and reseated the tire and it was fixed! The other location wanted to sell me 4 new tire despite the fact that my tires still had 60% tread left on them. Thanks Kal Tire on Brooksbank in North Vancouver for great service.

They messed up all four of my wheels in a seasonal tire changeover. Truly remarkable how its all four! I mean even by chance you’d think they do one right. Oh and they messed up my tires too. Try JTV mobile tire change service, local, lovely dude and does great job, on location!

I'll tell you, I've never been disappointed with the Service at KAL tire and today was no different. Went in with a small issue with my TPMS and they were slammed, but no problem we'll take care of it if we can. They did and off I went. Not a one off, quality products and service. Look no further than KAL tire in general and KAL tire NVAN in particular.