Canada Revenue Agency

worst service ever. Drops my call 3 times. Unprofessional and uneducated phone operator. I was looking for making a payment. Why It has to be so difficult?!

I am not surprised with all these terrible reviews. customer service provides inconsistent answers and I intended to pay my taxes off online and they provided the wrong payee so now it's considered a late payment and I have been contacting back and fourth and apparently I still have an owing for 2017" balance when I INTENDED TO PAY but it went to 2018 so now it's considered a "late payment" and I have been calling backwards and forwards

The Canadian tax service surpassed my expectations with their honesty and integrity. They automatically processed me for tax incentives that I'm not even aware to apply for. Thank you, truly.Just one thing that I hope the CRA can improve on, I addressed a request from the CRA on Aug 8, I received an online notice on Aug 15 asking the same question, resulting in 30min on the phone only to find out that the notification was just delayed in sending itself... by 7+ days. That's a pretty big lag. The telephone wait time is never too long though and the staff do try.

Had to wait a while for my call to be picked up but that’s to be expected. The person who served me was kind, personable and very helpful. Had all my problems figured out and was very patient as I ran around my house looking for documents.

It has been months now still no body answers even for more then 3 hours holding. I understand they would be busy, but busy still after months. They should have come up with solution in this period of time.

Have to be fair to the CRA - I filed a paper return on March 14 - got an assessment and my refund 2 weeks later. That is pretty good!

The customer service is below average. When I called them, all I wanted was to change my address, but the lady on the phone proceeded to ask me so many private questions irrelevant to my request, such as my university tuition fee for 2021, the courses I took last year, and if I went to school or not; it is all too apparent that she is uneducated and is not qualified to help customers, IF you can even call it helping with her; she was unfriendly, loud, impatient, put me on hold for about three times, and was condescending, as in, when my parent assisted me in setting up my CRA account and changing my address (since I am still an adolescent and have no experience in the world yet), the lady on the phone said: You are an adult

Everything so slow. Service for low level.

Zero stars ( but had to give one otherwise it doesn't let you post ) because I was told to hold but was hung up on twice after being hold on for half hour.