Bob's Shoe Repair

Had relied on Bob many times to take care of all our high end leather goods but hadn’t been back since he passed away and the new guy took over. Since I was out of town my husband picked up the boots and bag I’d taken in for repair and am HORRIBLY disappointed in the lack at care and attention taken to replacing the broken zippers. Stitching is inconsistent and threads are broken. What a waste of $230!

Went in with 3 pairs of boots all to be re-heeled. The gentleman behind the counter was nice enough but when I went to pick them up later the quality of his work was very poor. On one pair the heels weren't properly put one, on all of them he had roughly cut around the heel and it looked horrible, still had black ink on one that got all over my hands. Not worth the $10 per pair.

I brought in an Ergo baby carrier to have the snaps repaired. The man said he would call me on Monday to let me know if it was fixable or not (I was 9 months pregnant). 2 months later he still hadn't phoned me back and as I was busy with my newborn I hadn't checked in about it yet. So I called several times, but no one answered and there was no answering machine. Finally I got through and he had no idea what I was talking about. It turns out he was unable to find my carrier. He told me I have so many bags to look through

I brought in shoes at 11am on Saturday to get new lifts. The shop owner agreed to have them ready at 4pm. When I arrived at 4:30 he was chatting away with a friend and hadn't even started the work. Although the shop was open until 6pm and he was clearly not busy, he asked me to come back next week. Changing the lifts on ladies stilettos is a 5 minute job anywhere else I go and they will usually do them while you wait. I am not even sure this is a real business.

The shoe repair costs 20 $ which was accaptable. But its qality and delicateness was not great, just acceptable. While, he (Kaveh) was a kind man.It has a public parking behind the complex.

My two Birkenstocks are better than new for a lot less than half the price of new ones - no brainer to come here once every couple of years than to buy new Birks every summer - they even carry color-matching soles (black and brown)!

I have been getting all my boots resoled elsewhere for over a decade without issue. I tried out Bob's because it is way closer to my house, and I completely regret it. I could have done a better job myself! He used BLACK glue that is completely visible for a 1/2 cm up the heel, which is NOT black! It's so ugly and now I have to go somewhere else to have them fix it. He also forgot" to repair where the seam is ripped

Terrible. Went in with a new wallet to get a eyelit rivet put in. Previous owner did it a couple of years ago for my old wallet. Simple job. The guy just takes my brand new wallet and punches a hole in it. Hands it back to me . I ask what about the steel eye hole? He just says he doesn't have any. Really.?! All shoes have eye holes. I left the shop stunned. Went down to west Broadway and got it done in 5 min at Leslies shoe repair.

Excellent shoe repair service. System seems a little old-school, but the results are more than satisfactory. Kept my leather boots I bought in France wearable for many years--thank you!

Wish I saw the reviews before going. Really kind man, cut my keys well the first time I went there, but my shoes look very unprofessionally repaired. Shame, he’s a kind man, but I won’t return unless he offers to amend things…I definitely feel ripped off as my shoes look botched, not repaired. Also, he quoted me $20 when I dropped them off, then asked for $25 when I picked them up - cash only; I told him he quoted $20 so he said, ok, then $22...it makes me feel sick I gave him anything...this wasn't a proper repair. I've been to the Quick Cobbler before and come home with shoes that felt new - they definitely know what they're doing...This time, my $35 shoes, that cost $22 to repair, look awful...sure, they have a cap on them again, but who wants to wear them looking like this??? And one shoe looks shorter than the other now...I'd demand my money back but I don't feel like going back there ever again, and going by what was said on here, he likely won't offer to amend anything because it's possible he really doesn't know what he's doing. Very sad. It doesn't give me the impression he takes pride in his work or in making people happy. Not sure if I should take them somewhere else now or if they're just ruined. :( so disappointed.