Hotel Quebec

Where do I start... my daughter LOVED the splash pad part in the pool and the hotel itself was nice and clean. We loved our stay for approximately 30 minutes and this was ONLY because a giant group of kids left the pool to eat so my toddler wasn't scared to play.Upon arrival the splash pad wasn't working so I asked the lifeguard if he knew what to do. He said he couldn't do anything and suggested I go to the front desk to tell them it's broken. I said I'm in a bathing suit with my daughter and it should be a staff who passes along maintenance requests???? He said he only had his personal phone and couldn't call anyone to tell like WHAT?? Luckily a beautiful staff who was watering the garden helped me and she went to get a maintenance person who very quickly fixed it.When we were eating dinner (ribs and fries were good, bacon cheddar burger was gross) TONS of kids, families, and teams were checking in. Not sure if there was like 3 adults to 150 kids or maybe even the adults didn't know respect. Doors were propped open all along the hall way (we were room 205 so one of thr rooms that EVERYONE on the floor had to pass to get to their rooms). Kids and teenagers running the hall ways or congregating in the hallway outside of our room screaming and knocking on doors. We went to the front desk at 1030 and it slowed down then stopped around 1130. At Midnight our phone starts ringing... its the front desk telling me if they receive one more noise complaint about my room I would be removed from the hotel. This was the only call we received so that was aggressive. I angerly explained that my baby's sound machine was on because the hotel was unable to control the EXCESSIVE noise. I told them again how insanely loud it was and justified the small sound machine playing. The person who called was incredibly rude and not understanding at all.ALSO, DO NOT BOOK WITH EXPEDIA. This hotel HATES Expedia guests. We were in a room like I said that was probably the worst for people running by, check in was 5pm for us rather than 430 for regular guests (WHAT?).. there was some other disadvantage to booking through Expedia but I'm raging too much to remember.If you're deaf, have a bunch of kids, and a ton of patience then this hotel is amazing. If you're just a family wanting to give their kids a fun time I suggest booking a top floor room maybe right at the end... cause this was insanity. I'm writing this at 0630 when the slamming doors and screaming kids running down the halls began.I read reviews before booking and thought how bad could the noise really be? It's actual insanity, not even tolerable.Edited to add that it states all rooms have air conditioners and I can confirm they absolutely do not.

The swimming pool, hot tub and other kids activities was great. But, the rooms/gym/sauna needs some upgrades.Access to the rooms in first and second floors was a bit weird.First of all, the room didn't meet our expectations. Our view was a wall, the room had bad standards (doors, windows, heating, beds...)We had to ask and beg for a baby crib and extra pillows/sheets many times.No one cleaned our room during our stay (4 nights). Even when we asked for it after two nights, the receptionist said: ok we will, but they didn't.The stuff could be nicer and more helpful.The gym and sauna was useless.

Parents with small kids be weary: When we arrived and checked into our room we could clearly hear kids making noise next door (the walls are paper thin). I talked to the front desk, and requested they transfer us to another room b/c I have small kids. They explained that it was the season when loads of kids were in the hotel, and it would be an issue in any room but rest assured it would get quieter. I trusted her, but I felt horrible when as I was leaving another worker said Nice work on dealing with that problem" and gave her a high-five as I left. Seriously. That night their was loads more noise and I called the front-desk who told me it would settle down

Highly recommend. Good hotel for families with kids. Indoor pool, water spray and game room for kids. My kids had a great time.

Arrived in the room smelled like cigarettes. They used a machine to clear out the smell but didn’t work. Arrived 8:30pm once we unpacked and settled in and we’re ready to go to bed we realized one of the 3 beds were missing pillows we searched everywhere and didn’t find them. Called room services they said they would send some. 11pm still no pillows went down to the front desk they said “ sorry we have no pillows left, we can give you extra blankets to make yourself a pillow. Next day they switch us to a different room due to the smells of cigarettes in the room.Lack of service to their clients. dirty place. most of the arcade games don't work. 3 years in a row all the same games are broken they never fixed them.i don't recommend this hotel to anyone except the pool is fun for the kids.

The kids had so much fun here. Given the the cost of the stay, we had low expectations but were pleasantly surprised. A warning to fellow Ontario residents... Expect an elevated exposure to music, alcohol, and fun in general.. at least compared to what you would experience in Ontario.

Activities for kids were great!Hotel is in need of a “facelift”, rooms need an upgrade, fresh coat of paint and a little TLCThe arcade was very disappointing, most of the games were out of service so the kids were very upset and the machines that were working kept eating our money!Rooms and resort was very clean so that was a big plus

The rooms are no frills and there are lots of great activities for kids. I was not expecting a “Ritz” type hotel experience but I felt the overall cleanliness of the hotel areas and rooms left something to be desired.On our second evening we noticed that our room had issues with the windows, one window leaked puddles of water and amber “glue” that the maintenance person said was leftover from its recent installation but the bedroom window had mold or mildew on the sill. When I asked to change rooms due to that mold or mildew the woman at the desk rolled her eyes at me and tried to downplay my concerns. I had to be firm when she said «we probably do not have any other 3 bed rooms available » before even checking.This was not my first visit here so I knew what to expect with the style/quality of the rooms but I was completely shocked at the poor service and disappointed that my family spent time packing, moving and unpacking rooms when we were meant to be enjoying ourselves in the pool.We had been planning a fall trip but will choose another hotel next time.Edit to add after the owners answer::On our main room windows there WAS amber colored stuff that was cleaned off by the maintenance person before we switched rooms. Both rooms had windows and maintenance only cleaned off the main room window. The window in the bedroom had black spots in the cracks where the water was accumulating. I have pictures attached to this review showing the moldy bits. Please stop calling it glue.

Great hotel experience as far as entertainment goes but they severely lack renovations and the beds are as hard as rocks. I’ve stayed in many hotels and I’ve never quite had a bed that uncomfortable. That being said, the workers were kind and quick and the atmosphere was perfect. With some upgrades to the rooms like a television that has pay per view and better beds, this could easily be a 5 star rating instead of 3.

Great time had by my 5 year old, and myself. The pool, waterpark, activities were very good. Avoid the overpriced arcade that steals quarters! Close to downtown Quebec and the Old City. Easy to travel to amenities and sightseeing. The restaurant served very good food with a good selection.