Victoria Medical Group

Victoria Medical Group has an excellent team. Despite how busy they are at the clinic. They’re humble and empathetic.Rabbia, Ling and their entire team at the front offer great support. They heard and understood the situation and immediately accommodated a consult.Dr. Merali is excellent. Him and his assistant offered great care. It’s one of the best clinics.

Rude receptionist, Cardiologist Dr. Janmohammed himself was very rude so what can you expect from his staff.And Insane policy, wait time is 1-2 hours even after booking an appointment and if a patient is late by 20 minutes they want to charge $50.00Very poor customer service skills of people working at the reception.

Great family medical center. Xray, ultrasound, etc. onsite. Specialists on staff. Dr. Merili has been my family doctor for 14 years now.

Im a senior in my 70s and I visited Victoria Medical Centre at the Curlew Building recently for the COVID vaccine. I had a very pleasant experience right from the beginning till the end. The whole visit took aprox 25 mins (15 mins for monitoring after vaccine). The front desk staff were very professional, courteous and welcoming. There was no wait time, straight to the room after registration where I was taken care by Dr. Tejani. I was put at ease and the needle was painless. Monitoring was done in a very clean and well observed area afterwards. The Centre is very clean, all the staff were very professional and welcoming. All my fears of vaccine/ COVID fears resolved as a result of the excellent care and support I received. I like to specially Thank Ms. Ling, Dr. Merali, Dr. Tejani and all the wonderful staff at Victoria Medical for the great service they provide to the community maintaining highest standards and professionalism! Great job and keep up the good work! Best wishes

Well, misleading information about Doctor availability. I’m in the medical administration field, and the reception needs a pay upgrade. Went through filling out forms, requesting an appointment and multiple calls only to be told there’s no one available. Not even in a week. Or the following week. Why did you take all my information then? Anyway, call Wynford Family Clinic. Way more professional. Find somewhere else.

Worst service you could possibly get out of their reception. No communication, appointment papers are kept for more than 30 mins before the receptionist process it as she was busy with her phone. They changed appointment time with no communication the second time we went there. They need to fix their reception service!

Dr. Karim Merali Murji from Victoria Medical Group has been our family doctor for several years.Thoroughly professional and great manner. Highly recommend. He is always there for us. A truly caring doctor. He definitely gives way more than 100%.Thank you so much for giving us good treatment. May God bless you always.Rabia Khurram.

I have been visiting Dr. Gilani for several months now. The office is run efficiently and have never been made to wait. I must say Dr. Gilani has the best bed side manner" I have ever experienced in my 70 years. Yes

Based on the reviews I've read about this clinic, I'm not quite sure what to expect. Despite their 4 star rating, there are a lot of negative reviews. I called inquiring about a family doctor and was told they're not accepting new patients. However I pointed out that their website allows for new patients registration. After explaining I was diabetic and required constant monitoring of my A1C blood sugar levels, I was told to proceed with the registration and that I would receive a confirmation in 48 hours and then would be able to book an appointment using their online portal....fingers crossed.I'm hoping to confirm an appointment with Dr. Virani as her reviews have been exceptionally good. Dr. Merali also has very good reviews.Follow up 5/20/23: I’m happy to say my experience with this clinic had been 5*. Dr Varani is the best MD I have ever had. Dr Galani has been amazing as well. The staff is very professional, efficient and polite.

As a previous medical assistant with experience at numerous walk-in clinics across Ontario, I would not recommend this clinic. The receptionists are very unprofessional, rude, and incompetent. I asked the receptionist at the front if they received my online registration information, as I am looking for a female physician. She right away told me that the clinic is not accepting new patients. I was very confused because their website clearing states “new patients register here”. She said rudely, “The clinic is taking new patients, but we do not have a family doctor, only walk-ins!” I proceeded to tell her that I needed to see a female physician and asked her if I could consistently book with one female doctor. She said that I could book with one doctor. I agreed and asked her to book an appointment as I already registered online. I again mentioned that I did not receive a confirmation response from the clinic regarding my registration within the suggested 48-hour period. She told me to sit down. Then, gestured to a girl on the phone explaining that she takes care of new registrations and bookings.I waited until the “booking” receptionist had finished her phone call. Once she finished her call two patients entered. She proceeds to check them in and completely ignores me. She then says from her desk across the room, “I will take you after I check these patients in.” Two other receptionists were available and I was under the impression that she handles patient bookings, so I was unsure as to why she had to check-in these patients. Anyways, I patiently waited my turn. Then, the “booking” receptionist says while pointing at me, “Hey, come to the front desk.” I thought that was very unprofessional. At the front desk, I told her that I registered online and would like to see a female physician. She right away said that they are not accepting new patients. I told her that I have been notified from her colleague and needed to book an appointment with a female walk-in doctor. She pulled up my file and mentioned that I was in the system. Then she booked my appointment and asked the reason for my visit. I mentioned that I needed a certain test to be completed and was more comfortable with a female physician. She booked the appointment two weeks away. I asked about their policies regarding changing the date, etc. She said I could book online and that I would only need to give 48 hours notice for cancellations.I went home and onto their patient portal. I saw an appointment with another female physician available in the next two days. I am not sure why the “booking” receptionist couldn’t book me in sooner when this was clearly indicated on their patient portal. Fast forward to the day of my appointment (2 days later). Three hours before my appointment, I receive a call from the clinic and the receptionist said, “I need to cancel your appointment!” I was very confused and asked why. She said that I needed a referral from my family physician. I let the person on the phone know that the “booking” receptionist never mentioned a referral. Also, in two weeks, I was booked in for the same appointment with a female physician. I found an earlier appointment and booked myself in online through their patient portal. The woman on the phone said, “I need to let her (“booking” receptionist) know that for this appointment you need a referral.” WAIT…isn’t this the person in charge of booking?? Now, three hours before my appointment I am being notified that I need a referral. Not once did the woman apologize for the “booking” receptionist. She was rude and put me on hold to speak to another patient mid sentence. She was disrespectful and did not care that she wasted my time. Thus, if you value kindness, respect, your time, knowledgeable staff, and professionalism go to another walk-in clinic. I would not recommend!