Metcap Living

You get to experience at least 2-3 power outages every month. Usually takes almost half a day to entire day for them to fix.Just imagine you are off work, so ready to just go home and rest. Then, when you get home, the first thing you have to face is the stairs-no power for elevator. When you climb up all the stairs to 18th floor, the next thing you have to face is a shower in pitch darkness. You were so hungry, but you have to starve because there’s no power to cook, or even microwave. You can’t even go out for food because again, there’s no power to run the elevator. So you just sit in the darkness and think ‘Why am I spending $2000+ to live in this garbage suite?’. Don’t waste your money here. I’m out.

If you’re thinking of moving to this building, don’t.The floor I lived on was infested with bedbugs (including my unit), and the entire building has an ant issue that the owner does not seem to care about addressing, so management just throws money to bring out pest control to take the edge off the residents and make them feel like they’re doing something. The power, like many have addressed, went out more times than I can count in one month with no answer as to why this kept occurring.There is also mold along the window panes that I’ve been told is present in every single unit of the building.This place is a total dump and needs to be investigated as a health hazard.

Black mold, single pane windows without screens that let all manner of water/ice in all winter, terrible management that doesn't adequately address the concerns of residents, frequent power/water(!!) outages, no accessibility for those with mobility issues (exacerbated by the frequent elevator outages...REALLY) and absolutely zero communication from the parent company/owners. They're lucky that Burnaby is so overpriced already or they'd be run out of town on a rail. A health hazard but we can't afford to live anywhere else. Cool.

Update Janury 2022:The heater in my apartment doesn’t work since Christmas, the temperature doesn’t get above 14/15 C, I contacted the manager multiple times by email, and also left multiple letters in their office and they never replied or contacted me in order to solve the problem, i had to buy 2 portable heaters which are running constantly at full power for over a week now in order to keep my apartment at least at 18/19 C. Once again they showed how they poorly manage the building and they don’t care about tenants at all. I will definitely leave this place shortly. 0 stars deservedDon’t live here if you don’t like cold, the heater system is so old and inefficient that it is not able to warm the apartment over 18C during the winter, I already complained multiple times regarding this problem but the management prefer to waste money in useless renovation like changing the elevator floor 3 times in the last 3 years for no reason instead than invest money to improve the heater system, also a lot of junkies and noisy people started living in this building

I was SCALDED by hot water in my Unit due to negligent installation or maintenence resulting in disfiguring and disabling burns. They have unsafe level of water tempuratures in shower and taps, some of the maintenence staff is very dismissive and suggest using more cold water as opposed to them going by REGULATION.We've written MANY times about the water and they hire multiple companies to do something but still over regulation and dismissive attitude towards us. We've gotten absolutely nowhere by writing emails or phone calls.

The current manager seems irritable and avoidant. The adult son works the emergency line and it's a family trait. The lesser seen main areas (laundry room and tenant hallway carpets) are very infrequently maintained. They started to maintain the garbage room after the photos went online, but the concrete flooring is NEVER disinfected despite food being dropped and left on the floor. Seems likea health hazard to be walking through especially with Covid. Also with Covid they have the moving blankets permanently installed, which is VERY discomforting considering they never come down and you can't sanitize them. The heat is RARELY IF EVER on and It's FREEZING to the point of needing gloves and a coat. You are told to purchase space heaters. The building is concrete outside, while the core is dry walled. Dry wall with a lack of carpeting means thee is NO sound proofing and the noise bounces around. If you phone about a noise complaint, you are told to go around the building and locate where the noise is coming from before they will address it.

At a very good location, skytrain station, Cameron library, park, and Lougheed mall at walking distance, Cameron elementary school in front of the building and Burnaby Mountain high school is at 10 min walk. But rent is very high, laundry is shared, and need to pay extra for parking.

We've had 6 power outages in about a month or so.December 23rd, 24th, 27th. Plus 3 more at the end of November.Hours long power outages. Can you imagine a worse time than Christmas Eve to have a power outage?Hey Metcap Living, are you going to compensate us for all this mess?

I lived there fore more than 2 years, and things got really bad overtime. I had several issues in my suite, such as leaking in the kitchen and heating not working. I've paid for parking and someone broke into my car overnight. The current manager is really unprofessional, right after the incident the first comment when I called was it's a Sunday and I am off today". After questioning about the fact that there are no cameras or security

Was treated exceptionally well by the manager Sonya when moving suites. She was more than helpful in making for a smooth transition. Also many thanks to Bruce and Bev , managers at Tower East for going extra steps to help me out.