A Sewing Sensation Inc

Never again! This is well before COVID, so not a current incident. I was in Calgary for 14 days, and trying to upgrade my current solid metal machine, which ?Jan? said she was familiar with. I never touched a machine in store, Jan took all my samples and ran them through the machines, straight stitch only. Told me the one i was interested in was NOT aluminum. I was not offered a free lesson or anything. Was NOT told I only had 7 days to return it (all other shops are 30 days). Get home 1st try, I knew this was a toy and completly inadequate. Yes, it can sew a 6 line

Purchased a sewing machine during the Pandemic and they were so helpful, we did everything over the phone while I looked at websites and they pointed out the features of each product! I was able to make an informed decision based on my needs and budget! I drive across the city to come to this store

I frequently go to this store and find something I need to have! lol I was there in September just before the big show at Spruce Meadows. The lady that offered to cut my fabric was eating a sweet (square) and sat it down on the table and proceeded to lick her fingers clean before touching my fabric . . . . gross!!! I did mention it to the supervisor, however, when I was there recently, I saw a different lady eating on the floor. I feel this is very unprofessional.

There are lots of things I like about this store -- it has an impressive fabric selection when it comes to flannels and novelty prints, it has a wide selection of different machines, and the prices are pretty comparable. My only real issue is the hours of operation! The store is open Monday through Saturday until 5:30. Like most people, I work Monday through Friday, regular business hours. There's just no way I can make it from NE Calgary by closing time, and A Sewing Sensation isn't open on Sundays or even open late on Thursdays like practically every other business. Very inconvenient! I'd do a lot more shopping here if the store was open Sundays or even one night per week.

I had some problems with my machine last summer as I was trying to hem my daughter's grad dress. The staff were amazing and so helpful. A male staff person helped me fix my surger on the spot as I was really frazzled. Before my visit I had another serviceman, who had a mobile repair shop, come to repair my surger and he really didn't do anything plus charged me a fortune. I would go to Sewing Sensation any time for sewing machine or surger repair or maintenance.

I used to love this place but it has now been 70 days and they still have my sewing machine and have not fixed it. I had to wait five weeks before I even brought it in so it has been 106 days since my sewing machine broke that I use for my business. I have lost out on thousands of dollars and when I called for updates no one cares. They just tell me they will get to it when they get to it. I think it’s pretty unreasonable for over 100 days to go by.I even bought this machine from them and it broke after 10months

Thanks to Janna for all your help with my sewing machine questions. Great selection of fabrics, top-notch customer service!

The fabric selection is incredible, but the customer service is terrible. I had a sales lady keep calling and badgering me to buy a machine after I visited the store. The ladies at the cutting table are extremely unprofessional and not eager to help at all. The staff were eating their lunches at the cutting table, including a peanut butter sandwich! The fabric is lovely, but too much considering the level of service. It took just over 20 minutes for them to cut 10 small cuts of fabric. How it takes 2 minutes to cut 1/4m of fabric and write down the price is beyond me. Please reign in your staff and cut out the staff drama - your customers don't need it!

I am visiting from out of town and was shopping at fabric stores. I was taken to this store. What impressed me was the variety of fabric. What didn't impress me was when I arrived at the cutting table. The agent working at the cutting table was in the middle of a personal call with another store associate who isn't working today. The personal conversation did not end when I arrived at the cutting table but continued a full 5 minutes before I asked if there was someone who could help me. Meanwhile I did learn about some of the work politics going on between co-workers. I will omit details. This store is right by fabricland and the prices are higher than fabricland. I would have left to shop there instead but this store had a pattern that I couldn't find elsewhere. When a customer chooses your location they should not have to wait for your personal call before you choose to help them. It's disrespectful and I didn't need to hear about the politics. Shop here for the fabric, not for the customer service.