Star Motors of Ottawa

I had a check engine light on in our car, I called the service department who told me to come in right away and they will quickly scan the code and clear it. I drove 45 minutes and parked our car in there service bay. I then had coffee in their showroom for almost an hour. The service advisor came to me at the end of the day and said sorry we won’t have time to scan your car today come back tomorrow. I wasted 3 hours of my time. Fast forward a month I have been to this dealer 3 times in one month for the same issue and I still have a check engine light. Im just not impressed from the customer service stand point of this dealer. And they don’t have any respect for your time.I just dropped our car off today again and they said they will look at it in two weeks.. so another two weeks with out a car. This is probably our last Mercedes car, lots of issues with a car with less than 50,000KM on it.

I bought a 2021 G63 at Star Motors of Ottawa, there were a couple minor hiccups (partially my own fault as I'm an oddly particular person) but the overall experience was great.Worked with Josee, Mansour and Adam mostly, all great professional people to work with.Dealership is probably one of the nicer ones I've had the pleasure of purchase a vehicle at.The process was simple and straight forward, pickup was flawless.I've only had one interaction with Service/Parts, seemed solid to me, also seem to go a bit beyond and above.Great dealership, great people. You can't really ask for more when spending the big dollars.

Firstly I do not own a Mercedes but after witnessing the ridiculous run around experienced by my colleague and the outright discrimination experienced by my father at Star Motors, I will NEVER deal with them.This dealership is very happy to take one's money but does not provide any support later on. My colleague had the misfortune of purchasing her Mercedes at Star Motors and now must deal with rescheduled appointments, phones not being answered, lack of shuttle services and a huge run around. Whereas my dad was being ignored for over 20 minutes because he came inwearing work clothes. He paid for his vehicle in cash, by the way. I am so disappointed in this treatment by a supposed high class establishment. Shame on you, Star Motors. DO BETTER!

As a loyal customer for many years, I cannot speak highly enough of Star Motors of Ottawa and their exceptional service department. Throughout my long-standing relationship with them, the staff's knowledge, friendliness, and attentiveness have consistently exceeded my expectations. Ashley's expertise and professionalism, in the service department, have made every visit a breeze, ensuring my Mercedes receives top-quality care. I wholeheartedly recommend this dealership for their outstanding service and commitment to customer satisfaction.

By far the worst most unprofessional dealership I have ever dealt with. I’ve had an on going issue with Starmotors since January and I am writing this as of June. The service has been absolutely awful and their negligence and lies have ruined my car. When I spoke to them about it they couldn’t even get a story straight as to whether the car was inspected or just “test driven” but I was charged for an inspection anyway. They also falsely claimed that my heat shield was tightened as that’s what was causing the noise but then admitted that it wasn’t. Stories aren’t straight, they work on a basis of lies and deceptions and most of all dishonesty. I’ve never picked up the car and had it in better condition than when I dropped it off. They delay every little visit and that makes things very difficult as we all have busy lives. Their negligence has caused multiple life-threatening situations while driving the car such as oil leaking onto the road. They then went ahead and replaced the entire engine without contacting me. After all that they asked me to sign an NDA to prohibit me from “defaming” them however defamation only applied to what’s not true. I refused to sign. DO NOT GO TO THIS DEALERSHIP. Extremely shady.Edit: you guys have no regard for our time. I’ve wasted 5 months and counting and even simple things that should’ve been ready upon arrival cannot be completed. I came in the other day and we had discussed a form of transportation prior to our meeting whether it be a dealership car or a rental and that was not ready and you had to be reminded leaving me to wait again for another hour. Understand that time will always be much more valuable than money and wasting my time will always be a bigger crime than wasting my money.

I love my Mercedes but the aftercare/service at Star is horrible! Our vehicle was missing a few feature and they passed it off like it’s not usually there anyways. A SUV with no trunk latch or open button, really? Engine light came on under a year old and they booked for service TWO months later. Luckily did not seem to be a huge issue and the vehicle still ran fine. Never an offer of a loaner or even ride somewhere when car is in service. It’s too band because I truly love my SUV.

I will avoid this dealer for both service and sales. I had an issue with my car that I covered at my cost but was later told someone in the management ranks it would be warrantied and refunded. It has been three months and that warranty refund hasn't come and has required me calling every week and getting the run around. Refilling my claim with CAMVAP. Will avoid Star Motors at all costs.

Do yourself a favor and stay far away. No joke probably the worst MB service department I have ever dealt with. Understaffed and poorly managed. Tried to reach them for over a month and a half for a service appointment. Called them probably 30 times and sent 3 emails, (have email receipts as proof from May 27th it's now July 10th) always either directed to a lazy service advisor who gives false promises and never reaches back out, or straight to a managers voicemail. Poorly ran and managed dealership, their main priority is sales. Leaving voicemails doesn't help because you'll never get a call back, if you want something, your best bet is to walk in there. All of this explains their high turnover rate of techs and why I hear constant negative reviews about the dealership. Go to the other MB dealership in St Laurent and save yourself the headache and time.By the way after all of this, the Manager finally gave me a call back today and his answer was I can book you in for September for a service appointment" lol."

The worst customer service! Stay away!I purchased GLE 450 in December 2020. The car broke 2 days later. They took it to the dealership and kept it for 6 weeks. They gave me a small loaner and said it’s fine. 6 months later had my appointment booked for tire change. Came to the dealership they said no appointment was booked. Had to wait another 8 weeks for the tires to be changed. In Spring 2022 brought the vehicle to swap tires back to summer tires noted that winter tires are worn unevenly and one of the tires was completely bold in the middle. I talked to some mechanics and they told me that most likely the tire was overinflated…In addition I had an appointment on Thursday left the vehicle the day before and told them that I’ll pick it up on Saturday. When I came to pick it up on Saturday it was still not ready. Told them to investigate why the tire was bold. Had no response for 6 months even after dozen of phone calls. Had to complaint to the general manager who charged me for the cost of the tire that was bold(over $1000). He promised that he will credit the cost back by the end of the year and he never fulfilled his promise and never admitted his mistake.In June 2022 the electronics was acting up again and the headlights would not turn off. Phoned the dealership to report the issue. They said it’s OK and they will see me in 6 weeks. I told them that the radiator fan would turn on on its own in the middle of the night. It was still OK for them. Had to keep my car outside worrying that it would catch fire. They finally took my car for service and kept it for another 6 weeks. As a loaner they gave me A class (the smallest sedan). What a joke, I paid for a luxury large SUV and as a loaner got the cheapest car while paying the full lease.When I purchased the vehicle they promised to have valet service as I work from 7:30 am to 5:30 pm. After some time they said they do not offer that service due to COVID… a very unprofessional excuse… it was safer for me and dealership to send a person who I could give a key outside then me going inside the dealership and contacting several people…To sum up I’d say that I had the car for 18 months of which 3 the vehicle spent in the dealership. They charged me for the tire which got bold because of their fault.Stay away from this dealership! They would lie to you and will do damage to your car (overinflated my tire) and charge you for the tire… no wonder they have such a big turnover of the employees…

Andrew in Sales helped me through my vehicle purchase. i am from 5 hours away. He facilitated the entire process seamlessly for me. Even set me up with a free shuttle to the Dealership from the train station. Very happy with my new car ! Thank you again Andrew for all your help and for going above and beyond !