Bekins Moving and Storage (Canada) Ltd.

Excellent service! worked with the many changes that come up with moving, kevin was amazing, he made himself available and was very flexible. I have read another review that mentioned the price changed, my price also changed but was all based on weight and I felt the company was very honourable and explained that this could happen. The transport was quick and all the people that worked on packing and unpacking were respectful and lovely. This was a great option to help with a cross country move.

We moved across the country last year and agreed with Bekins on an estimated price for moving, limited packing and storage.The actual moving cost was 20% more after we were given 3 weights for our furniture and personal affects. Packing cost was 70% more than they quoted us. The estimated moving cost was obviously understated to ward off competitors. We told Bekins not to pack certain items - they did. We pointed out their moving consultant had under estimated boxes and picture boxes - No offer to remedy their errors.When we received our final bill, we were informed our furniture and all personal affects would not be delivered until we paid in full. They paid lip service to our representations including not complying with covid protocols.We paid for extra insurance for them to pack certain valuable items and we made a claim, their insurance adjuster made arbitrary decisions always in their favor.In summary, to avoid the Bait, Switch and Extort trap here is some advice: 1) Demand a guaranteed price from any moving company and compare with 2 or more other moving companies.2) Try to have a forwarding address then you can have your own insurance company insure your in-transit furniture and personal affects. 3) The inventory sheets that movers ask you to initial are the source that their insurance adjuster will refer to when you claim something is missing or damaged so make sure you are not rushed into signing off these documents because we were told by the movers those documents are mainly to prove that they were there. We unfortunetly accepted that explanation as well as the decision to move with Bekins.

Moving during Covid: Yikes! What terrible timing. I can't say enough about the excellent service provided to us by Bekins Moving and Storage out of Kelowna. We were out of country when Covid hit and were unable to attend the process in person. Shannon from Bekins met our realtor and provided an estimate which was very close to what we expected. The office was extremely accommodating and quick to respond to my questions and concerns of which there were many given the timing of the move. For various reasons relating to the pandemic we had to make changes to both the packing and moving dates and to the delivery dates. No problem!Everyone was polite, helpful, efficient, and accommodating - Shannon, Dawn in the office, Les, the dispatcher and Goeff, the driver and boss of the delivery crew and the members of the delivery crew themselves as they unloaded our belongings for us once we made it to Vancouver Island.This company is professional, efficient and excellent value for the money. I hope we don't have to move for a very long time but if we do we will definitely call Bekins. I can recommend Bekins Moving and Storage without reservation.

Dear Sir:I want to thank Bekins for an excellent job moving me from Cordova Bay to Sidney. Everything was perfectly done, and I would like to mention a few names.First, Barb came to do an inventory in April, then again later when I explained I had got rid of many things. She was so pleasant, encouraging and positive. She represented Bekins very well.The teams I had for pickup and delivery were Antonio, Thomas, Jon and Viktor. They were all high energy, cheerful and clearly enjoying their job. The two team leaders (on pickup and delivery) were outstanding. I hope you appreciate how they encouraged their team and managed things so well. They both had exceptional interpersonal skills. I enjoyed watching the banter and how they got things done. (Well done to the perceptive person who hired them, too!)

I will have no problem mentioning who the best movers are in the Victoria and Peninsula area.Thank you to all.Joan Foster

When Skip came into quote our place - I asked him to quote with everything in our home. I knew that I would be taking a few loads on our own - but I wanted the worst case scenario. He seemed detailed and was nice at the time. He said he went high. Yes high, twice as much as the other companies that were quoting. I felt he was more detailed and actually used a computer to record the items. I had also heard great reviews about Bekins. So I went with them.Once we confirmed we were using Bekins - Skip's responses we just short. I asked him the size of truck he was sending - he said 5 ton. He also said they would bring me seven wardrobes. We took multiple SUV loads as well we rented a 15ft U haul for one trip and took two loads in a 9 foot U haul van. So... you would think my items would fit in the truck he was sending. Nope, we had to give away stuff last minute and fill our SUV full. Also they only brought 2 wardrobes and had to sent for more.The movers themselves were nice and polite. However, my favourite Pottery Barn lamp was broken. Lol, the mover said it was already broken. It was the concrete base to weight the floor lamp - it was completely broken - crumbly mess. So it was already broken - a crumbly mess - you would think in my bedroom where it was standing and even where he wrapped it - there would be bits of concrete. Nope - nothing. Also our garage fridge ended up with a dent. Which I didn't see as the lighting in our new garage was dim. When the new lights went in, I could see the dent. Oh, I almost forgot, I have a white slip cover sofa. Thank goodness it is a slip cover sofa - so I could wash it. Everything was supposed to be wrapped. Black hand prints everywhere.Bottom line, I would not use or recommend Bekins. I didn't complain to the company about the lamp and freezer as I felt it might be held against the mover himself. You just had that feeling if they had a claim it might not be good for them.

It was a very good experience. Very professionally handled from start to finish. They were very careful and considerit. No reservations about recommending this branch of the company.

Way over a dozen moves and this is the best company I have ever dealt with. Awesome crew packed and loaded and the same stellar service from the crew unloading into storage! They were great to put things I needed at the front of the locker … totally unlike any other move I have ever done. I will use them again in a heartbeat!

I used Bekins to move my son and I from Sooke BV to Radium Hot Springs BC in June 2021. Several item were damaged and i submitted a claim for about $1000.00 as they requested..Never heard from them again. Thanks Bekins.

Barb Stubbs was incredible. The move was seamless with no problems considering it was in the middle of a historic storm. Many thanks to the entire team.

This was our first move using movers, and everyone was so professional, efficient, and kind. They dealt with all of my questions and anxieties so patiently, and took amazing care of our stuff. 12/10 would recommend!