The Source

Bought a pair of Apple Air Pods from this store for a Christmas gift for my daughter in 2021. The sales person pitched me on the idea of the $40 extended warranty that even covered loss of item. Said I could lose them anywhere in Canada, walk into a Source store, give them my phone number and they'd be replaced. Great, sold! So, Air Pods go missing. No problem, I tell my daughter. First tried to use the warranty last fall of 2022 and the sales person at the time told me I had to wait a year for the policy to kick in. Weird, but ok. So, try again after Christmas. What a joke. First, the sales person tried to tell me the policy didn't cover loss. I told him that was why I bought it, since the sales person at the time in 2021 said it did. Also, why didn't the sales person in the fall of 2022 mention that? He just said I had to wait a year for the warranty to kick in. So, the guy phones his boss and comes back and asks me if I have any part of the Air Pods. I told him I just had the left ear piece. Oh

I was having a few issues with my carrier, the member at this location took great care of me and I will be back to this location for everything I can. Highly recommend!

Shane made my day today. I will be a loyal customer because of the service he provided. Thank you Shane.

Do Not purchase Turtle Beach" products or any other headsets there. Staff fail to properly disclose return policy meaning there is none for any reason. This left the daughter with an un-working headset right out of the box. "The Source" refused to help saying it was a manufacturer issue. By the time the set is shipped to company and returned it will be 50% more than it cost minimum. This Company "The Source" should not sell products that are not backed locally by a manufactures warranty (30 days) and I recommend you never buy "Turtle Beach" products because of their extremely poor customer support. Bottom line don't buy Turtle Beach products or shop at "The Source" if you want good customer support. If you do expect it will cost way more than it is worth."

The best experience I've had with electronics purchase. One of the managers drove to another location to pick up a cellphone for me, where they didn't have the phone I wanted at their location. They helped me get an amazing deal on my phone plan and bought my old phone off me, leading me to get brand-new headphones at no cost to me. They helped me set it all up and make sure I had everything I needed. Highly recommend. Such friendly people, super helpful. Awesome team. Thanks again guys

I just recently got a new phone from here, and Justin was an incredible help. His knowledge and patience for the whole process was amazing

Jacob at The Source, Mic Mac Mall provided awesome service. He went to a different store and obtained an external hard drive, and brought it back to Mic Mac for me. I didn’t have to travel to Halifax for it. Very pleased with the professional service. Thank you!!!

The staff here are tremendous. They are friendly, interactive, and engaging. A few key characteristics that the staff members at this location demonstrate are: Transparency, Honesty, and most importantly, Patience. They are always letting me know the most up-to-date deals, phone plans, and consumer options such as where I can get the best Bang for my Buck" whenever I walk into this location. I highly recommend purchasing tech from this location as they will do their best at accommodating you and your situation.Definitely a 5/5 for me. Keep it up!"

Shane was very polite and helpful when getting me thru changing over my account from Lucky to Bell. I will definitely be back to get a new phone soon

I was in the source today to buy a cell phone for my daughter. The service I received was amazing! Justin was very knowledgeable when answering all of my questions. He provided me with many options and was very patient while I made my decisions. I would recommend buying from him.