MERIX Financial

Never have I ever encountered a company that doesn’t give a dam about their customers like Merix financial. Your customer service agents are clueless, negligent and they will say anything just to get you off the phone. When it comes to renewals, your mortgage specialists have an attitude and seem to intentionally delay processes so we pay extra.. seems very obvious that they are instructed to do this by your management team. I know I am not the only one that suffered with your company.. even though you are not a BBB accredited company there are other ways to complain about what you guys are doing.. this is not constitutional nor fair or just.

My dealing with Ken pertaining to a recent issue with my mortgage was amazing. He was very professional, knowledgeable, passionate concerning his work, and made me feel that my issue(s) were not taken lightly. I would not hesitate for a moment if an opportunity to do business with him in the future. @MERIX Financial this individual is doing amazing with and provided a very high level of customer support.

WARNING: DO NOT USE THIS COMPANY AT ALL. This company is shady and their customer support will not deal with any issues. I just paid off my mortgage and they keep calling from Payment Solutions to say we owe them money. I have talked to SO MANY customer service reps over the last few weeks and none of them can figure out why we owe any money. Our last statement from Merix and their online portal show a ZERO balance. I am suspecting fraudulent activity and will be reporting Merix to the FSCO.

My experience attempting to port an existing mortgage with Lendwise was awful.Firstly, the representative assigned to our case, Melissa Boutin, was horrible at her job. I’m so shocked she’s in this position. She was 15 minutes late to our initial call, and when I confirmed that the meeting was scheduled to start 15 minutes prior, she didn’t acknowledge or apologize for her tardiness. So incredibly unprofessional. Melissa was lazy, cold, unmotivated, and unhelpful. I understand Lendwise is obligated to do their due diligence and ensure no fraudulent behaviour is occurring, but they went as far as contacting my financial advisor saying that the financial statements and signed letter from him were “of concern”, suggesting that I had forged the documents and his signature. I find it comical that all of the replies to people’s poor comments is followed up with, “please email your concerns to our complaints department”. They don’t answer those emails! After Lendwise spend 2 months asking for more and more documents from me (despite already having an existing mortgage that increased by 1000/month with ZERO late or missed payments), I finally shopped around. Was pre approved by 4 major banks within 2 business day (for a way bigger loan!). BUYER BEWARE. Don’t make the same mistake I did and stick with a major bank when applying for a mortgage.

This bank is unable to close it's own deals due to absolute poor processing capacity. They clearly need more hires. My house sale is falling through because this bank is taking more than 5 days to send documents they received over two weeks ago.

Poor communication during mortgage lending that almost jeopardized the purchase. They pulled out on possession day despite buyer meeting all conditions stipulated.Deal with them at your risk.

7 days before closing they canceled the mortgage, causing so much stress my wife ended-up at the hospital, if my life depended on it I would never deal with this company again who has no regard for the pain and the suffering they can cause on a family. I would think long and hard for anyone thinking going with them even if they were to provide the best rate in the world, trust me not worth the pain.

By FAR the worst customer service experience of my life. I have my mortgage with Lendwise, which is a Merix company, and they've apparently outsourced the management of their mortgages to Paradigm Quest. I've been trying for TWO MONTHS to make an adjustment to my mortgage, over 40 emails (mostly ignored), dozens of phone calls (my mortgage specialist has not ONCE answered her phone), and I honestly have no idea if I'm anywhere close to getting this process done. If you value your time and your sanity, do not do business with this company.

Full disclosure this was the first time I renewed my mortgage and do not have comparison to others. The mortgage rate received has no impact on this review. Strictly my experience with the service provided.With that said I would say the service was excellent and Selena (the mortgage specialist) helped guide me through the process. She answered all my questions (regardless of how silly they may have sounded) and walked me through different options.I came out with better understanding of my mortgage; which is win in my books.

We recently called to inquire about an early mortgage renewal and Andrew Helmer made the process simple and painless. We had to pay a penalty for renewing early but with rising interest rates, we will save more in the long run so it was worth it for us. If you need to renew, we would recommend Andrew as he was knowledgeable, friendly and professional. As far as Merix goes as a mortgage company, we have had no issues and any time we have had to call/email they were always helpful. As others have said, their online portal leaves a little to be desired but has not posed any real issues for us.