Hillary's Cleaners

The service of the helpful staff members was superb in helping us to find the best solution for replacing damaged sections of my wife's leather jacket. I would highly recommend this business to my family and friends. :)

$250+ to clean a small, no lace, wedding dress! Looks like ill be hand washing it!

Popped in to get a zipper fixed on a winter coat in time for the snow ( about 2 days too late!) Seamstress fixed it right up in about 3 minutes. Lovely quick service close to closing time and really friendly ladies. Big smiles and Halloween candy on the way out.....

Excellent, timely service! Will definitely use again!

AVOID. sept 23: Just drycleaned dresses. Wellington location, They are charging the exhorbitant price of $25.75 per dress before tax. I called when I got home to ask for a list of prices to compare with other dry cleaners , they said they could not provide one. Nor is it on their website. Then I realized they charged $34.25 for another dress. I called to inquire, and was told by the owner I believe, that it’s more because it’s longer. I measured, it’s longer by 3 cm than other dresses. When I said it was outrageous, that they should warn clients of price change, I was told that “if I can’t afford to dryclean my clothes, that I should just not do it”. I understand inflation, but this is PRICE GOUGING, let alone LOUSY RUDE CUSTOMER SERVICE. they lost my business, but then I’m sure they don’t care. Neither do I.

Avoid this dry cleaners at all costs!I had a terrible experience with Hillary’s Cleaners at Wellington. I brought in my North Face jacket to be cleaned and picked it up with three holes on the front side ( refer to the pic). When I brought this to the manager’s attention, she responded rudely and said that it is a normal wear and tear and they are not responsible. So, I virtually paid $55 to get my jacket damaged by the so-called professional staff of this place. They did not even bother to say sorry!!

Fair customer service.A while back I brought in my Canada goose jacket to be cleaned, they have mentioned that it will need to be sent over to Toronto. A week later I find out that it was dry cleaned at the Ottawa location and that the fur on the collar has fallen off. After a back forth with management they ended up paying for the repairs. Karen the manager was very helpful with the repairs, but I do say to keep in mind that they did not take full care of my jacket at first.

Unfortunately this location is a frustrating experience.First, this location offers Alterations but only 9am til 4pn, Monday to Friday. In a government town where most people work during that time. How can anyone even use this service? How is it making any business? It makes absolutely no sense.Additionally, while the younger customer service representative is great, helpful and kind, the older woman is one of the rudest reps in the business.Look, I don't expect someone just super chipper and always super happy and all that. In fact I find it a bit too saccharine sweet when customer service is like that. But this woman doesn't even look at you when she talks to you, she stares down at whatever she's working on and barely gives you even the time of day. Her demeanor is as if you're unfairly interrupting her even though she's at the front.If you don't want to answer questions, work in the back and hire someone else then. You don't have to take smile or pretend to be happy but at least give me some respect as a human being.

This place does not even deserve 1 star. The audacity the owner has to hear my detailed message about her company literally destroying my REAL Canada goose fur jacket and not follow up and call me back. Almost a month ago now and have not heard anything. But they will pay for it . Just letting everyone know DO NOT TRUST THIS PLACE WITH YOUR EXPENSIVE AND VALUABLE COATS THEY WILL DESTROY IT AND THEN NOT ANSWER YOU.

I wish I had read the reviews before going. I live in the area and try to support local businesses, but these people really treat you as the opposite of a valued customer. They lost the belt of my jacket and didn't even apologize about it. The belt was found in the end, but in the process I had an interaction with the owner who screamed at me on the phone and hung up on me... without listening to one word of what I had to say. I consider myself to be a pretty reasonable customer --I've worked in something like customer service before and I know how difficult people can be. But the owner's behavior was simply aggressive. I don't write a lot of reviews but my experience there was so awful I thought I should let others know. Save yourself some bad experiences and go somewhere else --there are always decent places and people out there who would work for you to come back.